Unable to sign into Simlink

Charts Simlink/Moving Map
1

Out of the blue, Simlink is not logging in anymore.

Attached screenshot of what I got.

I tried to uninstall as previously advised and followed the instructions but the same result.

Simulink issue

1 Like
2

Hi …,

Welcome.

I suggest you start afresh.

Please disable any Antivirus and Firewall.

In Simlink Plugin Settings uninstall Simlink plugin from your FS, then completely uninstall Simlink using Windows Programs and Features exactly as under .

image
image2238×432 37 KB

If they exist delete directories
c:\Users\username\AppData\Roaming\Navigraph\Simlink and c:\Program Files\Navigraph\Simlink

Then download and install Simlink .

Please restart computer.

If still an issue please upload latest dlog from c:\Users\username\AppData\Roaming\Navigraph\Simlink\logs

Cheers
Ian

3

Hello Ian

Followed your instructions to the T. No luck.

Attached is my SMILINK.dlog

simlink_2021-12-08.dlog (2.9 KB)

4

Ian any update on this case after review of the LogÉ

6

Hi,

I sent you PM with troubleshooting points.

TR,

Ahir Vishal D.
Navigraph

7

same issue here
simlink_2022-01-10.dlog (tried unistaling reinstalling after restarting turned firewall and anti viris off i just want it back i cant enjoy vatsim without good charts

8

Now I have the same issue with Simlik, I can´t Sign In. Please help. I have unistalled the plugin and the program in Windows 10 and re-installed many times with no luck.

9

Hi…,

Welcome.

What happens when you try to sign in ? Please post screenshots of any error reports using Guide to posting Screenshots. Try using Chrome as default browser as a test.

Cheers
Ian

10

Hi,

From your issue posted details, It looks like some configuration issue of the Simlink.

I think resetting of Simlink configuration will fix your issue.
To reset the Simlink configuration please follow these steps.

Please let us know if the issue is fixed or not.

TR,

Ahir Vishal D.
Navigraph

11

I´ve followed those steps vishalahir posted with NO luck

12

image
this is the image of what is happening. The green circle is spinning forever,

13

This is the log file of Simlink, I have X-Plane 11 but is detecting MSFS2020!!!

[2022-07-17 17:58:48] [1.1.25.0120] [INFORMATION] Configuration (Simlink) file or folder is missing. Recreated!
[2022-07-17 17:58:49] [1.1.25.0120] [DEBUG] TokenController::refreshToken[1][1]
[2022-07-17 17:58:49] [1.1.25.0120] [DEBUG] LoginController::login[https://identity.api.navigraph.com][43fc00700f8cd27ad7b22622dac9ea73][2][0]
[2022-07-17 17:58:49] [1.1.25.0120] [DEBUG] Function_Call:RESTUtilities::_get[https://charts.api.navigraph.com/1/versions/latest?operating_system=windows&software={e5431a0d-8735-4e89-9e41-d820334b2909}][GET]
[2022-07-17 17:58:50] [1.1.25.0120] [INFORMATION] OIDC_refresh_tokens_CALL[43fc00700f8cd27ad7b22622dac9ea73]
[2022-07-17 17:58:50] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
[2022-07-17 17:58:50] [1.1.25.0120] [DEBUG] MSFS 2020 is detected, try to connect…
[2022-07-17 17:58:50] [1.1.25.0120] [ERROR] OIDC_refresh_tokens ERROR:response json contains no ‘access_token’: {error:invalid_grant}
[2022-07-17 17:58:50] [1.1.25.0120] [DEBUG] LoginController::login_oidcError[6][Your session has expired. Please sign in again.]
[2022-07-17 17:58:50] [1.1.25.0120] [DEBUG] TokenController::LoginController::loginError[Your session has expired. Please sign in again.]
[2022-07-17 17:58:50] [1.1.25.0120] [DEBUG] MSFS2020 client connection failed, simulator is not started
[2022-07-17 17:58:51] [1.1.25.0120] [DEBUG] Function_Recived:RESTUtilities::_get[{current:true,operating_system:windows,download_url:http://www.navigraph.com,version:1.1.25.0120,date_published:2022-01-20T00:00:00Z,download_page_url:http://download.navigraph.com/software/simlink/windows/Navigraph+Simlink.exe,software:e5431a0d-8735-4e89-9e41-d820334b2909}]
[2022-07-17 17:59:03] [1.1.25.0120] [DEBUG] LoginController::login[https://identity.api.navigraph.com][43fc00700f8cd27ad7b22622dac9ea73][2][0]
[2022-07-17 17:59:04] [1.1.25.0120] [INFORMATION] OIDC_refresh_tokens_CALL[43fc00700f8cd27ad7b22622dac9ea73]
[2022-07-17 17:59:04] [1.1.25.0120] [ERROR] OIDC_refresh_tokens ERROR:response json contains no ‘access_token’: {error:invalid_grant}
[2022-07-17 17:59:04] [1.1.25.0120] [DEBUG] LoginController::login_oidcError[6][Your session has expired. Please sign in again.]
[2022-07-17 17:59:04] [1.1.25.0120] [DEBUG] TokenController::LoginController::loginError[Your session has expired. Please sign in again.]
[2022-07-17 17:59:50] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
[2022-07-17 17:59:50] [1.1.25.0120] [DEBUG] MSFS 2020 is detected, try to connect…
[2022-07-17 17:59:51] [1.1.25.0120] [DEBUG] MSFS2020 client connection failed, simulator is not started
[2022-07-17 18:00:51] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
[2022-07-17 18:00:51] [1.1.25.0120] [DEBUG] MSFS 2020 is detected, try to connect…
[2022-07-17 18:00:51] [1.1.25.0120] [DEBUG] MSFS2020 client connection failed, simulator is not started
[2022-07-17 18:01:51] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
[2022-07-17 18:01:51] [1.1.25.0120] [DEBUG] MSFS 2020 is detected, try to connect…
[2022-07-17 18:01:52] [1.1.25.0120] [DEBUG] MSFS2020 client connection failed, simulator is not started
[2022-07-17 18:02:52] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
[2022-07-17 18:02:52] [1.1.25.0120] [DEBUG] MSFS 2020 is detected, try to connect…
[2022-07-17 18:02:52] [1.1.25.0120] [DEBUG] MSFS2020 client connection failed, simulator is not started
[2022-07-17 18:03:52] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
[2022-07-17 18:03:52] [1.1.25.0120] [DEBUG] MSFS 2020 is detected, try to connect…
[2022-07-17 18:03:52] [1.1.25.0120] [DEBUG] MSFS2020 client connection failed, simulator is not started
[2022-07-17 18:04:52] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
[2022-07-17 18:04:52] [1.1.25.0120] [DEBUG] MSFS 2020 is detected, try to connect…
[2022-07-17 18:04:53] [1.1.25.0120] [DEBUG] MSFS2020 client connection failed, simulator is not started
[2022-07-17 18:05:53] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
[2022-07-17 18:05:53] [1.1.25.0120] [DEBUG] MSFS 2020 is detected, try to connect…
[2022-07-17 18:05:53] [1.1.25.0120] [DEBUG] MSFS2020 client connection failed, simulator is not started
[2022-07-17 18:06:53] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
[2022-07-17 18:06:53] [1.1.25.0120] [DEBUG] MSFS 2020 is detected, try to connect…
[2022-07-17 18:06:54] [1.1.25.0120] [DEBUG] MSFS2020 client connection failed, simulator is not started
[2022-07-17 18:07:54] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
[2022-07-17 18:07:54] [1.1.25.0120] [DEBUG] MSFS 2020 is detected, try to connect…
[2022-07-17 18:07:54] [1.1.25.0120] [DEBUG] MSFS2020 client connection failed, simulator is not started
[2022-07-17 18:08:54] [1.1.25.0120] [DEBUG] Simlink Plugin Simulator Status:0
14

can I get the same email, simlink is “stuck” wont let me login

15

Hello Ian

I followed your instructions ，but I can’t sign into simlink

Attached is my SMILINK.dlog
simlink_2023-01-11.dlog (67.8 KB)

this is my screenshot
捕获

16

Hi,

It was issued with the Simlink configuration.

To fix just follow these troubleshooting points.

  1. If you install the Simlink on macOS .
  2. if you install the Simlink on Windows .

Please let us know if the issue is fixed or not.

TR,

Vishal Ahir
Navigraph

17

I follow steps ,but the issue is not fixed

18

HI,

If you are using the VPN or any proxy settings then can you please disable VPN and recheck it?

TR,

Vishal Ahir
Navigraph

19

I disable vpn ，but the issue is not fixed

21

This fixed it for me.

22

Hello, I am now facing this issue. I have tried all the solutions above and still nothing?