as I have written - I´m still working on it and we have a version, where we have binded the C++ libraries directly with the application, so that we don´t need any reference from somewhere else. With this version, we can be sure, that our application uses really the necessary libraries … but, we are not “alone”, we use Qt as underlying framework and this framework needs also the runtime libraries - means binding the files to our application is one thing, but won´t work with an external framework.
The good point is (for us):
In nearly 99.9% the FMS Data Manager is working for the customer, without any error (also after the latest update). We have currently “only” four customer, with this error, so handle able at the moment and also for new cycles. This is not a general common issue in the FMS Data Manager, it´s specific on these four customer.
Till now, I haven´t found any customer, who accept a remote-session, that I can directly look on the system. Therefore it´s a little bit hard and very time-consuming to find out, which application on the system, needs which libraries.
To be sure, that you have at least our recommend library installed, please follow the next steps exactly:
- close the FMS Data Manager
- Win+R and input appwiz.cpl
- now look for the line “Microsoft Visual C++ 2015-2019 Redistributable (x86)…” Version 14.28.29914.0
- click on “uninstall”
- Download the MSVC++ 2015-2019 Redistributable (x86) package from here and install it again
- after a successfully installation, reboot your system (not really necessary but I would do it)
- start the FMS Data Manager again
These 7 steps are very important for all upcoming versions and also for me, for the support. Without a correct installation of this redist-package (in the correct version), the application will not be working correctly.
Please let me know, the result …
Thank you - will go ahead with looking for a solution