No P3DV5.3 PMDG 777 EFB Terminal charts due CONNECTION ERROR 91 (ARPTS LIST)

Charts General
1

Since this afternoon (after 16 o`clock UTC) I can´t get any connection anymore with Navigraph using the P3DV5.3 PMDG EFB Navigraph Charts integration. Today before it worked fine. I have finished a saved flight from yesterday and charts where working today.

My EFB shows a “FAULT” message

I tried the following steps:

  • Restart EFB
  • Click Terminal Charts
  • LogIn prompt filled in and logged in, message was closed
  • EFB let me fill in the Airport Ident → Searched for EDDF or LFPO
  • Not in Database came bach
  • EFB Message FAULT stays as it is

Firewall is off, Antivirus is off. I have not changed anything since yesterday and this morning. My system time is synced and correct

Is the service down at your side?

See log messages below

Marcus

I have found the following entrances in my PMDG EFB Log:
2022/01/18 17:33:17 EFB TERMINAL CHARTS FAULT:
2022/01/18 17:33:17 CONNECTION ERROR 01 (ARPTS LIST)
2022/01/18 17:35:50 Saving flight:
2022/01/18 17:35:50 PMDG\PMDG 777X\PanelState\Last Autosave.fxml.sav

2022/01/18 17:37:19 EFB TERMINAL CHARTS FAULT:
2022/01/18 17:37:19 CONNECTION ERROR 01 (ARPTS LIST)

2022/01/18 17:41:51 EFB TERMINAL CHARTS FAULT:
2022/01/18 17:41:51 CONNECTION ERROR 01 (ARPTS LIST)

2022/01/18 17:44:00 EFB TERMINAL CHARTS FAULT:
2022/01/18 17:44:00 CONNECTION ERROR 01 (ARPTS LIST)

2022/01/18 17:44:11 EFB TERMINAL CHARTS FAULT:
2022/01/18 17:44:11 CONNECTION ERROR 01 (ARPTS LIST)

2022/01/18 17:44:14 EFB TERMINAL CHARTS FAULT:
2022/01/18 17:44:14 CONNECTION ERROR 01 (ARPTS LIST)

2022/01/18 17:44:14 EFB TERMINAL CHARTS FAULT:
2022/01/18 17:44:14 CONNECTION ERROR 01 (ARPTS LIST)

2

I am seeing same problem with persistent connection faults with multiple PMDG aircraft in multiple P3Dv5.3HF1 sessions. This as of 18/1850Z.

3

hello

i have same problem like i reboot my pc and install simlink twice etc but same problem

4

Hi,

We don’t immediately see any issue on our end, but we’re investigating.

Please have a look at PMDG EFB Terminal charts connection error - #4 by Ian and NGXU EFB Connection Error - PMDG Simulations for some troubleshooting tips.

Regards,

Stephen

5

Hi,

We found one potential issue. Could you please restart your sim and try again now?

Regards,

Stephen

6

Thanks for replying.

Those steps I have checked already. Clock is in sync, time is correct and restart efb I have done dozen times now.

PMDG pointed the finger in Navigraph direction. Chris said, due the posts at your end it’s probably an issue at Navigraph.

Prior this flight, early this morning, all went well. So the only change at my end was, stopping P3d, shut down P3d. Replan new flight and firing it up again. I even used the same plane and model.

Personally I think this is a connection error.

My Firewall is off and antivirus inactive. Also not changed these settings.

It would be great if this could be solved.

Thanks in advance.

Marcus

7

Tested and works again. Thanks a lot for your quick support. Your support is outstanding and I am happy to pay a monthly fee for this!

Regards
Marcus

1 Like
8

Marcus,

I did not point any finger towards Navigraph.

  1. This was working normally and stopped working some time suddenly with no changes from PMDG site
  2. There were posts besides yours that indicated the same issue.

So the logical step was to ask you to contact Naviigraph to check from their side as well.

9

Hi Chris,

I am perfectly fine with yours and navigraphs communication. Sorry if I have given you another feeling by expressing myself unclear. My fault.

PMDG, Navigraph and HiFi have excellent support. And I mean and appreciate this.

I’m happy with the products also!

Regards

Marcus

1 Like
10

So…I have meant my sentence…not negative at all…but now recognize I’ve used the completely wrong words…

11

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