Navigraph HUB not detecting Addons

[gcastelo]

Hi,

Just purchased a month subscription and installed navigraph Hub. When loaded it only detects MSFS (steam version) but no other addons. I’m trying to update Fenix 320 specifically but can’t find a way to do so. What am I missing?

The community folder is in C:\Flight Simulator\Community and shows that navigraph installed a few things there.

Thank you

[skysail]

Hello Gustavo! Welcome to the forum!

I just wanted to let you know that we have seen this post and that we will do some investigations into this ASAP. I have added some additional logging to your account, so please give it another try now so that we can see if there is something obvious going on!

I see that you have your community folder in a non-standard location that is known to cause permission issues, so it is likely related to that. You should check out this thread:

Unable To Install Latest AIRAC

[Screenshot 2023-04-23 125247] Hello all, I have run into an error when updating AIRAC 2304. I have reinstalled Navdata Center twice and uninstalled PMDG 737 for MSFS once. After reading through forums for similar errors I followed a suggestion by checking the following: That the simulator is not running when updating the AIRAC That the folder described in the error message (%localappdata%/Temp/ and %localappdata%/Temp/Navigraph/) are readable and writable by your user. That also your Commun…

Kind Regards,
Malte

[gcastelo]

Hi Malte,

I’ve just checked and the Community folder was lacking permissions for my user.
However, I’ve changed that and it’s still not working.

[skysail]

Alright, now try to do the same for the Fenix directory (C:\ProgramData\Fenix) too!

There needs to be a Navdata folder in that directory, as far as I can tell.

Unable To Install Latest AIRAC

From our side it looks like everything goes okay with downloading and fails just on extract. I need to build a new version of the NNC to get more information. Fenix is a special case as it does not reside in the Community folder, the folder to check for permissions is C:\ProgramData\Fenix If fixing permissions on that folder does not help either, a manual workaround until we can diagnose this proper is to unpack the 7z file mentioned in your error into C:\ProgramData\Fenix\Navdata Kind regar…

[gcastelo]

Done but stil doesn’t work. The navdata folder is there though.

[skysail]

It looks like your ProgramData is in a non-standard and unsupported location, as per Fenix themselves.

We can’t and won’t support this setup, but perhaps there is a workaround for you! Could you try using a symlink to put the ProgramData directory in the correct place (under the C drive)? That would probably fix the issue!

To do this, please follow the steps that match your situation below!

No ProgramData directory on the C drive

1. Press Win ⊞ to bring up the search menu, type cmd and press enter
2. In the command prompt that appears, type the following:

mklink /J C:\ProgramData H:\ProgramData

ProgramData exists on the C drive, without Fenix directory

1. Press Win ⊞ to bring up the search menu, type cmd and press enter
2. In the command prompt that appears, type the following:

mklink /J C:\ProgramData\Fenix H:\ProgramData\Fenix

Let me know if that helps or if you need any clarifications!

Kind Regards,
Malte

[gcastelo]

Ok that might work. Can’t do it until a few days but will let you know as soon as I can.

[skysail]

Sorry, accidentally closed this topic. Please do keep us updated!

[gcastelo]

It worked using:

mklink /J C:\ProgramData\Fenix H:\ProgramData\Fenix

Marked as solved.

Thank you so much! :

[skysail]

Happy to hear it! You’re welcome!