Navigraph hub can't install packages

Hello,
There are some problem with my Navigraph hub
When I click the “install” button it turned to"installing", but soon the button turn back to “install”,the packages were not installed




But it is strange that the “navigraph charts in-game panel” can be installed successfully

The problem was solved. Since our country has set up an overseas firewall, I changed the third-party network proxy and now they can be installed normally.

Hi…,

Welcome.

Thank you for the update. Glad it is resolved.

Happy flying.

Ian

Sorry I’m still having this issue. How do I resolve it?! What can I do to resolve this issue?!

I’m sorry to bother you but I’m having the same issue. Could you please help?

same issue here…in the community folder i have only nav data , not the second folder

i noticed it was rolled back to rev 2 and i have navdata nav jepp and nav base but now it’s again on rev 3 and i miss navdata

somebody can help us please…we are stuck without some packages

Hi,
Try following - remove any navigraph-navdata folder from the community folder. Open the Hub again and reinstall the AIRAC cycle. This should fix your temporary issue.

Please let me know when it´s not working … Thank you!
Cheers,
Richard

i dont’ have anymore navdata in my 24 community folder…so i can’t remove it…if i uninstall and reinstall from navigraph hub it install nav jepp and nav base
but not navdata
never had problems with hub…except for the period of time in 2020 when there was the famous problem with the map point in world map 2020 reaching the pole(everyone had this problem having navigraph)

Sorry, possible I misunderstood you - the folder for:

MSFS 2020:
navigraph-navdata-base
navigraph-navdata

MSFS 2024:
navigraph-nav-base
navigraph-nav-jepp

… are the AIRAC packages. So when you have a base and jepp folder, you still have the AIRAC installed in MSFS 2024. Please check it in your MSFS library directly in MSFS 2024.

Cheers,
Richard

Thanks Richard! It seems to have worked.

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oh so i was worried about nothing…it’s all ok…but i remember there was three packages also in 24…i send an attached of rev 2 in my pc (2024) of 2 hours ago)
image
are you sure they are precisely the packages for 2020 and 2024?
i had 3 packages 2 hours ago

Yes, 100% …

Cheers
Richard

thanks…so it’s all ok now

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Great, thanks for the feedback!!

Have a nice evening
Richard

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