hello… im having some problem with navigraph hub, when i click on “instal” for adding the new navdata the button says installing and after 1 second it returns to instal without completing the installation process
1 Like
Hi…,
Welcome.
Trying disabling your antivirus and firewall, download and install latest Navigraph Hub. If still an issue, try connecting to the internet through a mobile hotspot
Please let us know how you get on.
Cheers
Ian
hello
first thank you for helping me, but none of these methods worked for me…
by the way i noticed that i had this problem since i installed msfs 2020 addons linker but i dont think that i moved the community folder, i verified the location and its correct
Please remove Addon Linker and try again.
Cheers
Ian
hi…
i unistalled addons linker but i still have that problem unfortunately
We briefly had this problem yesterday because of a bug in the navdata package on our side. I am not sure exactly what is going on but even if you did this before just try to remove the Hub completely using add/remove programs, and install it again. Please report back if this made any difference and if not we will dig deeper on our end.
Kind regards,
Markus
hello again
i saw the problem you had yesterday in a post… by the way i did as you asked but still nothing
Any updates on this support request? I am experiencing the same issue but with MSFS2024. I did fully unistall the software, restart my pc, then reinstall the software.
still nothing i hope there will be a fix for this…
has anyone solved the problem?
Also following up on this. I can provide any debug data needed. I have also confirmed my firewall is not interfering with this.
We shall post when we have a solution, likely during the working week.
Cheers
Ian
Hey guys,
I am preparing a test-version of Hub for you that will emit a bit more debug information for us, coming up soon.
Kind regards,
Markus
hello again
i solved the problem… it was my antivirus
Great to hear @RadarAirliner709 
Please uninstall your current Hub through add/remove-programs. Then install this version and try again:
It will likely not make anything work but it will give us more information to be able to solve the problem.
Kind regards,
Markus
I have the same problem. Clicking on each package in the Hub says that it is installing and I see them in the community folder for MFSF2024. But in the game clicking on the Apps tab in the EFB they do not show.
I have removed and installed the Hub but this does not fix the problem.
Regards
Col
Please use the Hub linked above and try again. I just enabled extended logging for your account.
Kind regards,
Markus
