Suddenly data manager won’t launch!
Saying falsely that there is no internet connection - tried two computers, same problem!
“Error 99”.
Never happend before.
Please correct things, thanks
Just tried to uninstall the current data manager and downloaded and installed your newest one - problem STILL there.
Very annoying!
Please solve!
Hi Morten,
You seem to have an issue connecting to our server. Please try connecting via hotspot on a mobile phone as a test.
Cheers
Ian
Hi Ian
As earlier mentioned, I already tried on my other computer wit the same negative result, so not necessary to try and use a mobile phone.
Your dialog box comes up with a false error statement: “You have no connection to the internet” - which I of course do have!
I noticed that some of your other customers have had the same problem, from time to time with your server.
Recently I had an another anoying problem with your server when I couldn’t reach your server during a SimBrief session.
These things doesn’t happend with any other of my add ons/plugins here!
Could it be, that you tend to mengle with your server at times and include some settings that some of your customers firewalls cant accept?!
/Morten
Hi Morton,
So your two computers are not connecting to internet via a Lan/Router?
The suggestion of mobile phone hotspot is to try to eliminate common internet connection issues. You previously had issues connecting to Navigraph.
We have different servers for different functions and redundancy, and try to avoid touching them unless required.
Check if you have had recent Windows, Firewall or Antivirus or Router updates, or added any new software which might have network ramifications.
Sometimes a Windows registry Clean can help.
Until resolved you can use Manual Downloads .
Ian
Sorry Ian, but I realy think this conversation is completely meaningless.
I have FULL acces to my internet and everything works here with every download acces as usual - except for YOUR application. Period.
And yes! I have used registry cleaner after every uninstall/reinstall atempt of your application.
Could you please get me in touch with one of your core technishens with expertice in server issues
Thanks.
Alternatively it could eventually be caused by one of your latest frequent auto FMS Data Manager updates that has screwed up some of your customers registry base.
In that case, again, I would need one your experts to help me sort out any mess in there.
Hi,
Sorry for interfering here, Morton, but I would like to explain what Ian means by “please try a mobile connection.”
It doesn´t mean your internet doesn´t work or you have a bad connection. In most cases, the ISP is the culprit here because the ISP blocks internal IP address ranges. When a server of our backend systems is in one of these blocked ranges, you haven´t access to it, and it looks from the end-user’s point of view as if the server is not reachable or down.
Now, when you can use any other ISP (normally via “mobile connection” or via VPN connection), you can find out by yourself if it´s really a blocked range at your WAN ISP. That´s the reason why we ask and why we don´t see this as “completely meaningless”. As Ian mentioned, all services are up and running normally. We would see many more reports when any of our services is really down - especially when the MSFS SimBrief integration has been live for a few hours.
Personally, I had exactly the same issue, and therefore I know how important such tests are - here is a similar posting about this and that this was fixed by the ISP (where I was involved personally):
The posting shows a chronology of what we have tried and the result: I reported this to my own ISP, and the ISP removed the blocked IP ranges on their end. From this day on, I and the also the topic owner has no more connection issues to our services.
Cheers,
Richard
Hi Richard
Thanks for comming in here…
However regarding your suggestion of using a mobile phone as a hot spot for a test, I don’t even know how to manage my iPhone/my PC’s to deal with this!
Btw, both PC’s internet connection are connected to the same wired router.
Anyway I think your customers generally are in a very unacceptable situation when connections to your server randomly suddenly stop to provide data and ruins our simulation sessions again and again! - wether it is Simbrief or your FMS Data Manager.
I think you must reconsider how you in general provide your data out to your customers in a more sustainable way. As it is, it’s not a way forward to let your customers themself solve all kind of individual setups through tests, etc.
Which also cost you too many support resources in the end.
As an example of another online data provider, I have used ActiveSky for many years without any issues whatsoever recieving online weather data.
/Morten
It is very simple: start a hotspot on your mobile phone. A hotspot is a kind of WLAN, so you should connect one of your PCs to this WLAN (hotspot). After that, when you connect successfully, try to open the FMS Data Manager and do some tests. It´s unlikely that the mobile ISP has blocked the same IP ranges - so it should work as expected.
All our systems are working normally - there is no outage and we don´t block any incoming traffic. In 99.9% it´s the outgoing traffic from the customer system (firewall, anti-virus, proxy, VPN, …) or the ISP itself.
Cheers,
Richard
No obviously not working okay and stabile from your outgoing traffic - not normal with those random blockings on our side. With all those extremly frequent updates you do, i’m afraid that you once in while come across making unintended errors in your setup that you are not aware of. As it is, the situation is abnormal and unacceptable with so many complains from users in here being randomly blocked.
/Morten
Morton,
Do you expect any help from us now? When yes, it is necessary to support/help us too.
We are still trying to help you, still try to find a solution, we are here but we can’t without your help. When you are not willing todo this, it’s also ok but than I will close this topic.
Thank you very much
Richard
Hi there guys,
Now I just downloaded your Navigraph data manually from your site and installed the data to all my plugins. No big deal, as long as it not involving “disaster” download errors in Simbrief!
(just frustration here and now of the random block outs IN GENERAL)
When in there I noticed to my surprise your HUGE amount of product offers you have made since last time in there - indeed impressive!
So apparently no wonder if somethings goes wrong at times…
In that respect, I would be greatfull if I could be noticed whenever you choose to update your FMS Data Manager - mabye would be solved somehow by then…
Cheers,
Morten
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.