FMS data manager can not login

[TRPLSPLT]

I’m having issues logging in on FMS Data Manager, even though I entered the password and email correctly. I have the Ultimate subscription on the account.

I uninstalled the app, deleted the files in Appdata and, reinstalled. No difference.

I manually updated the AIRAC Cycle 2212 for Little Navmap., but this is a bit of an inconvenience. Is it not what the app is for?

Thanks

[Ian]

Hi…,

Welcome.

Which Operating System?

Please post screenshots showing your attempts to login and any error message using Guide to posting Screenshots.

Cheers
Ian

[TRPLSPLT]

Windows 10 pro 22H2

[Ian]

Hi…,

Check you are entering email, and not username.

Also please see FAQ - No subscription indicated , when you have a valid subscription.

If no joy,

I suggest a fresh start using exact procedure below:

Please disable any Antivirus and firewall. Uninstall AV if needed.

Use Windows to uninstall FMS Data Manager. Specifically:

1. Press Start and open Apps & Features.
2. On the right hand side, open Programs and Features.
3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

If they exist, delete folders:
c:\ProgramData\Navigraph\FMSClient and c:\Program Files (x86)\Navigraph\FMS Data Manager.

Download and install latest FMS Data Manager .

Please let us know how you get on.

Cheers
Ian

[TRPLSPLT]

No luck, same as before.

[Ian]

Hi…,

Maybe try resetting your password at Account Recovery

Cheers
Ian

[TRPLSPLT]

I managed to login. I manually entered my E-mail and password.

I scanned my drive for Little Navmap and it recognised it and it was up to date from the manual install.

Now, how do you logout of this app? I can not seem to find a logout button so I can try to re login.

Lorne

[Ian]

Hi Lorne,

In FMS Data Manager Settings page, Unregister Account.

Cheers
Ian