FMS Data Manager Log In issues

OJSXM1 · January 19, 2023, 8:58pm

Hello,

I recently purchased a subscription however, I am unable to log-in to the FMS Data Manager application (the others work fine).

I have tired reinstalling it, disabling my firewall, I removed the all special characters from the password, however it is still not working.

Can someone please assist.

Cheers

Ian · January 20, 2023, 1:39am

Hi…,

Welcome .

Please post a screenshot of any messages you get whilst trying to log in to FMS Data Manager using Guide to posting Screenshots

Cheers
Ian

OJSXM1 · January 24, 2023, 3:55am

Hi Ian,

Thank you for your reply, please see attached.

KR

Ian · January 24, 2023, 4:11am

Hi …,

Checking you have indeed entered the correct password,

I suggest a fresh start using exact procedure below :

Please disable any Antivirus and firewall. Uninstall AV if needed.

In FMS Data Manager Settings Unregister Account:

Use Windows to uninstall FMS Data Manager. Specifically:

Press Start and open Apps & Features.
On the right hand side, open Programs and Features.
Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

If they exist, delete folders:
c:\ProgramData\Navigraph and c:\Program Files (x86)\Navigraph.

Download and install latest FMS Data Manager to the default location.

Please let us know how you get on.

Cheers
Ian

OJSXM1 · January 25, 2023, 5:32pm

Hi Ian,

I tried your suggestions and it still is not working.

KR,
OJ

OJSXM1 · January 29, 2023, 3:30am

Good day,

Thank you for you assistance in this matter, however it is not working. Additionally, I downloaded and installed NavData Center, and I am receiving an error that there are no simulators detected. I am currently running Xplane 11 (latest version)