FMS Data manager can’t login

Navigation Data FMS Data Manager
1

Hello! I reinstalled the program and I can not log into my account. Complete removal, as well as all the previous tips did not work for me… email and password I know exactly right

2

Hi …,

Welcome.

Please post screenshots of error message when trying to log in, advising when these occur.

As a work around you can use Manual Downloads.

Cheers
Ian

3

This happens on any computers where the program has not been previously installed.

211f503d082d13c2d25cb77df5d6eef29fc60a3e
211f503d082d13c2d25cb77df5d6eef29fc60a3e1076×402 74.9 KB

4

I understand correctly that there will be no solution to my problem?

5

Hi…,

As a work around you can use Manual Downloads

Please confirm you can log into our website and see your subscription details using the exact same email and password.

I suggest a fresh start using exact procedure below:

Please disable any Antivirus and firewall. Uninstall AV if needed.

Use Windows to uninstall FMS Data Manager. Specifically:

  1. Press Start and open Apps & Features.
  2. On the right hand side, open Programs and Features.
  3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

image
image2251×977 65.7 KB

If they exist, delete folders:
c:\ProgramData\Navigraph\FMSClient and c:\Program Files (x86)\Navigraph\FMS Data Manager.

Download and install latest FMS Data Manager

If still an issue,

Please try the following:

  1. close your sim´s
  2. close the FMS Data Manager
  3. go into the folder %ProgramData%\Navigraph\FMSClient
  4. delete the settings.conf file
  5. start the FMS Data Manager
  6. login, let the app re-scan your system
  7. try to update again

Please let us know how you get on.

Cheers
Ian

6

None of the suggested methods help… Still does not accept password and login

2023-03-12_10-49-09
2023-03-12_10-49-09952×629 35 KB

7

Can you log into the Navigraph website using exact same email and password? Check you have your computer’s clock correctly synched to local time.

As a test and to get you going try Navdata Manual Installations . Please advise how this goes.

Ian

8

Yes, I can easily access the site and successfully use the Navigraph Simlink and Navigraph Navdata Center applications. I don’t use VPN, computer clock is set to local time

1 Like
9

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.