Can't login to FMS Data Manager

Navigation Data FMS Data Manager
1

Hi,

I think there may be an issue somewhere in the backend as I can’t login to FMS Data Manager on a Windows machine.

So far have tried:

  • Logging into the Navigraph website which was successful
  • Changing my password to one without special characters
  • Uninstalling and reinstalling the FMS data manager
  • Logging in with my alias as well as email
  • Logging into Navigraph Navdata centre which was also successful.

Everything I try results in ‘Your username or password are incorrect’

Thanks,

2

Hi…,

I suggest a fresh start using exact procedure below :

Please disable any Antivirus and firewall. Uninstall AV if needed.

Use Windows to uninstall FMS Data Manager. Specifically:

  1. Press Start and open Apps & Features.
  2. On the right hand side, open Programs and Features.
  3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

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If they exist, delete folders:
c:\ProgramData\Navigraph and c:\Program Files (x86)\Navigraph.

Download and install latest FMS Data Manager to the default location.

Please let us know how you get on.

Cheers
Ian

3

Hi Ian,

I’m afraid deleting the folders didn’t make any difference. F.Y.I. the problem exists across two different computers just to rule out any problem with any single computer at my end.

Thanks,

4

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

5

Hi,

My last post expired and nobody replied. Can’t login to FMS Data Manager - FMS Data / Manager - Navigraph

Please see this post for details. I still can’t login and followed the advice provided. As you’ll see from the previous post, I’ve tried everything.

Thanks,

6

Hi…,

Sorry for delay.

We are looking into your account. Has this ever worked for you? If yes what has changed since - e.g. Windows or AV update?

Please try using Navdata Manual Installs to update your addons.

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If you need help, please advise which addons you wish to update.

Cheers
Ian