Deconexion after a quarter of an hour of use

Charts General
1

Hello, since I renewed my subscription, after a quarter of an hour of use NAVIGRAPH is cut off! every time I use it! Can you find a solution for me? Thanks

Bonjour, depuis que j’ai renouvelé mon abonnement, aprés un quart d’heure d’utilisation NAVIGRAPH se coupe ! à chaque fois que je l’utilise ! Pouvez vous me trouver une solution ? Merci

2

Hi…,

Welcome.

More information is needed.

Do you mean the Moving Map ceases to move, or do the Charts close down?
Are you using Charts Desktop or Charts Cloud?
On Windows or macOS?
What has changed on your system since this wasn’t a problem?

Cheers
Ian

3

  • Yes the Moving Map ceases to move,

  • using Charts Desktop

  • using widows

  • i not undrstand your question ? : What has changed on your system since this wasn’t a problem ?

Thank you

4

You implied it was working till your renewed your subscription. Did you change anything else - Windows Update, Antivirus update, new software etc?

Please advise if the same behaviour occurs using https://charts.navigraph.com/

Cheers
Ian

5

Hi,

Can you please check the below points for moving map functionality?

  1. Make sure the Navigraph Simlink application runs with Navigraph user login.
  2. In Navigraph Charts and Simlink application login with the same user.

We are waiting for your reply.

TR,

Ahir Vishal D.
Navigraph

6
7
  1. Yes y sure the Navigraph Simlink application runs with Navigraph user login.
  2. Yes using Navigraph Charts and Simlink application login with the same user.

image001.png502×747 126 KB

8

Hi,

Thank you for your reply.
I need more details about your issue. so, can you please send us the Simlink logs files folder in zip?

For the Simlink application logs file please follow this.

TR,

Ahir Vishal D.
Navigraph

9

the Simlink logs files folder in zip in oject

Thank you

logs.7z (127 KB)