Navigraph Charts loses its connection after a time

Charts Simlink/Moving Map
1

Hello! I have had this issue on my previous flightsimming desktop and am still experiencing it after upgrading to a newer one recently. And that is that, after a period of time, Navigraph Charts loses its connection and nothing short of restarting the machine has any effect. I’m running Prepar3D v. 5.3 with a PMDG 747-400 QOTSII on a long flight, TPA to HHN in this case. Navigraph is running in a window on the same machine. After about 3 hours of flight time the aircraft symbol disappears and any attempt to bring it back generates an error indicating that the connection cannot be reestablished.
If there’s any amplifying info I can provide please do not hesitate to ask. Thanks!

David

2

Hi David,

Welcome.

Next time this occurs,

Please try connecting to https://charts.navigraph.com .
Also please upload dlogs and dlogs from c:\Users\username\AppData\Roaming\Navigraph\Simlink\logs.

Cheers
Ian

3

Ian,

Thanks for the prompt response. Here’s all those files you requested zipped into an archive. I can connect to the address below initially and run the flight for a period of time but eventually the connection is lost. I will attempt another flight and see how long it takes.

Regards,

David

Prepar3D v5_20220625015601_log.zip (14.3 KB)