Why cant i access my ultimate subsciption

Charts General
1

i am trying to access charts on my Flybywire a320nx flypad but when i try to access the charts page and it keeps saying its in "DEMO"mode even though i have purchased the "Ultimate Subsciption
can some body please help me with this

2

Hi,

You have multiple accounts. Please see DM.

Regards,

Stephen

3

how do i pick the right account ? or remove the unwanted accounts ??

4

I have sent you a DM.

Stephen