Unable to log into FMS Data Manager

I am unable to log into FMS Data Manager. The password I’m using is the one created for me by you folks Which I simply copy and paste, and my email has no unusual characters.

Thank You

Keith Hanson

Hi Keith,

Welcome.

Lets start afresh.

Please disable any Antivirus and firewall.

If you have backups of previous AIRACs you wish to keep, backup c:\ProgramData\Navigraph\FMSClient\backup

Use Windows to uninstall FMS Data Manager. Specifically:

  1. Press Start and open Apps & Features.
  2. On the right hand side, open Programs and Features.
  3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

If they exist, delete folders:
c:\ProgramData\Navigraph\FMSClient and c:\Program Files (x86)\Navigraph\FMS Data Manager.

Download and install latest FMS Data Manager .

Please let us know how you get on.

Cheers
Ian

Thanks Ian for your reply!

I followed all the steps below, and had the same result. I am wondering if the the password I have is the actual password used in Navigraph. Something may possibly have got mixed up.

Keith

Hi Keith,

Can you login to Navigraph

Maybe try changing your password.

Cheers
Ian

Will do.

Thanks for your input.

Keith

Hi Ian

It was as simple as that

Thanks again for your trouble

Keith