Simlink does not Connect

Charts Simlink/Moving Map
1

Hello,

I have done all the steps according to your website site and even though I cannot use it. Here is the message:

Could not connect to simulator, Simlink needs to be running. Read more about simlink here.

When I verify it says that Simlink is already running, so I don’t know what to do.

Please, I need your help in this matter.

Best regards,

Reginaldo Galvao

image
image3024×4032 2.8 MB

2

Hello,

Please follow the steps below:

  1. Reinstall the Simlink Plugins to your flight simulator. Before reinstalling the Simlink plugins, ensure that your flight simulator is not running. (You can skip this step if you are using MSFS)
  2. Start the Simlink application and begin your flight in the Flight Simulator. Then, check the Charts application for the moving map.
  3. Ensure that you are logged in with the same Navigraph user account that you are using in the Charts application.
  4. If the issue persists, please send us the Simlink logs located at %appdata%/Navigraph/Simlink/logs folder.

Feel free to reach out to us if you encounter any issues.

Best Regards,
Vishal Ahir
Navigraph

3

Hello I am too having sim link issues, where do I send logs to get help?
Thank you

4

Please follow the steps above from Vishal. If no joy, please upload logs using
image above when editing.

Cheers
Ian

5

hello I have followed the steps but where do I post the log files there are quite alot of them?

I have completed this task and have the logs

  1. If the issue persists, please send us the Simlink logs located at %appdata%/Navigraph/Simlink/logs folder.

but where do i send them? please and thank you for your assistance

6

As I mentioned you upload the logs as part of your post. If too many please zip them and upload that.

Ian

7

ah ok I understand now, I post them here in the forum…

logs.rar (279.6 KB)

to assist further the issue began after the 13th of October. Previously to this date the program and all worked fine.

I don’t know what happened before that date except Microsoft One drive did a back up