Simlink will not connect sometimes suddenly will

Charts Simlink/Moving Map
1

hello please help me i’m getting desparete simlink wil not connect i’m running from laptop fs2020 on desktop but either when i try not connecting.
but sometimes after while suddenly i can connect.
how to mmake log to send it over .

please thanks for any help.

i read many topics about this but nothing seems to work

2

Hi,

Please check this solution for the Simlink application is not connecting with MSFS.

If you still face the issue then please send us Simlink log files which are located at, %APPDATA%/Navigraph/Simlink/logs folder.

Please let usknow if you still face the issue.

Thank you.

Best Regards,
Vishal Ahir
Navigraph

3

Hello today i tried what you said but it’s alright , but half way my flight suddenly it works. But thats the weird thing i send you the log file from the laptop i use beside my desktop.

Hope you can see what going wrrong.

Most friendly greetings edwin

Ps i could not send complete map only this 5 items if you need more let me know

(attachments)

simlink_2024-01-07.dlog (2.83 KB)
simlink_2024-01-08.dlog (109 Bytes)
simlink_2024-01-09.dlog (109 Bytes)
simlink_2024-01-10.dlog (293 Bytes)
simlink_2024-01-11.dlog (75 Bytes)

4

HI,

Thank you for the log files, From the log details it looks like you are using old version of Simlink, please download latest version of Simlink from the Navigraph website and install it.

After update the Simlink application please let us know if you still face the issue.

Thank you!

Best Regards,
Vishal Ahir
Navigraph

5

I think the log files are the older one i send the bottem files of the map because i reinstalled it many times from the site

(attachments)

simlink_2025-02-16.dlog (575 KB)
simlink_2025-02-17.dlog (526 KB)
simlink_2025-02-25.dlog (803 KB)
simlink_2025-03-01.dlog (627 KB)
simlink_2025-03-02.dlog (464 KB)

6

Hi,

Thank you for providing the latest log files. Based on the details in the logs, it appears that Simlink is blocked from accessing the network.

Please check the following points:

  1. If you are using a VPN or proxy settings, please disable them and test again.
  2. Ensure that Windows Defender or any third-party antivirus software allows the Simlink application to access the network.
  3. Verify that your system’s operating system date, time, and time zone are set to auto-sync.
  4. Review your network or router settings to ensure Simlink is permitted to connect.
  5. If you continue to experience the same issue, please restart your network router.
  6. Done.

Please let us know if you still encounter any issues.

Thank you!

Best Regards,
Vishal Ahir
Navigraph

7

Hello after a little time been busy to solf the problem but still no progress what i found out on the efb in fenix a320 i see where i am.

But on laptop still no connection.

I’m getting desparate why it’s not working i followed everything you said and read the forum up and down no solution at all.

Please help me

8

Hello,

Could you please provide us with more details about your setup? Here are some specific points to address:

  1. Are you running the Simlink application and FS2020 on different systems?
  2. Please note that the Simlink application must be run on the same system where FS2020 is running.
  3. Verify if the Simlink application is logged in with your Navigraph account.
  4. Ensure that you are logged in with the same Navigraph account on both the Navigraph Charts and the Simlink application.

We appreciate your attention to these points and look forward to your response.

Thank you!

Best Regards,
Vishal Ahir
Navigraph

9

Yes i run simlink on other pc fs2020 on desktop and simlink on a laptop all signed in on the right account it worked a long time good. But now last half year not also when i try simlink on desktop where fs2020 is installed same issue

10

Hi,

The Simlink application must be installed on the same system where your FS2020 is installed. In your case, Simlink should be installed on your desktop computer; there is no need to install it on your laptop.

As per Simlink functionality, it needs to be installed on the system where the flight simulator is installed.

After installing the Simlink application on your desktop, please Sign-In using your Navigraph credentials into the Simlink application. Once you start your flight in FS2020, you will be able to check the Moving Map functionality in the Navigraph Charts application.

Note: You can install Navigraph Charts on any compatible platform.

If you are still unable to use the Moving Map functionality, please let us know.

Thank you!

Best Regards,
Vishal Ahir
Navigraph