Over the past few weeks simlink keeps disconnecting. Ive follow the instructions to remove and redownload and reinstall with no difference. I thought it was an internet issue at first, but the engineer arrived today and my Internet is working great. As I write this my internet is working fine on vatsim, etc, but simlink wont connect or reconnect.
That log includes numerous instances of requests failing to reach our servers. I can assure you that they are up and running and reachable (Amazon is responsible for this), so the issue is somewhere between you and your ISP (Internet Service Provider).
Please note that your internet connection could be absolutely fine, but your ISP could still be having a hard time routing the requests through their network to Amazon - this happens now and then and only the ISP can fix it.
Unfortunately, it is tough to narrow this down further. Please start by making completely sure that your computer time is correctly set. You can verify this by opening https://time.is - it should immediately tell you how far behind your clock is running.
If the clock is fine, then you’ll have to keep digging. Our logs just show that your computer is having trouble reaching our servers, so here are a few more steps that could be useful:
I cant do it from my phone and ive no access to a different ISP. Sorry. Ichanged the dns settings to 188.8.131.52 erc, but on a floght today, the EFB on the Fenix A320 navigraph tab dropped out acfew times but when I rebooted the EFB, it came back.
Does the EFB have other online features, and were they working while the Navigraph tab did not? Your computer is having trouble reaching our servers - we did not develop that EFB so it is clear that the issue is not with any of our apps.
I’m trying to figure out if you are only having issues with Navigraph servers and no others, but that’s a bit hard to verify, unfortunately