MSG ERROR "Failed to create a route"

Hi, Since a fgew days impossible to create a route in navigraph. The following message appears “Failed to create a route. restart later”… I saw in the forum that the same topic has been create in 2022 and 2023… but i didn’t saw any solution in the messages.
Could you give me a solution please .
Thanks in advance
François OLIVIER (FR)

Hello! Welcome back to our forum!

When do you get this message? Can you provide us with steps to reproduce the issue?

Kind Regards,
Malte

try to plan LYBE=>EPWA (plz see scren shot attached) , tried other FPL eg LFRS => LFKJ it was ok autoroute and flight plan done. I deleted all the FPL, and restart LYBE-EPWA same issue.

Thank you! I can reproduce the issue. We shall investigate!

Hey
Navigrath says it cant create route pls try late? I have tryed for two days no

Hi…,

Is this in Charts Desktop, Charts Cloud or SimBrief?

Please post screenshot of error message using Guide to posting Screenshots.

Please post the route text string.

Cheers
Ian

This is from Destop then I should autorout it say could not create rout pls try later

Please post screenshot of error message using Guide to posting Screenshots.

Please post the route text string.

Cheers
Ian

same for me. no route planning on website and app.

Hey

I will but at the moment im on work

Hello everyone!

I moved some posts to this topic as we have identified an ongoing internal issue that seems to be causing all of these autoroute failures.

To track down the root cause, please provide the origin and destination you are starting with - if you have not already done so. The more unique cases we have the better, so that we have more ways of reproducing the issue!

Kind Regards,
Malte

I can’t create route

Interessting. LOWW to EDDV still not working.
But EDDV to LOWW works creating a route.

Hello again!

We believe that we have enough data collected about the issue to work on finding a solution. This issue seems to be related to FRA (free route airspace). Sorry for the inconvenience, we are looking into it!

Kind Regards,
Malte

Intressting LOWW-LFPG dont work eigher

29.8. Create Route still notworking. Very dissapointed for paying for that. :frowning:

Sorry about the inconvenience! We are currently testing a fix for this issue, and as soon as we’re confident that the problem has been solved, we will release the changes immediately!

Kind Regards,
Malte

Hello everyone!

This issue should now be fixed. Please try it out and let us know if you still see any issues!

Kind Regards,
Malte