Losing connection

[Hardy6]

I’ve reinstalled Navigraph charts, and it still loses connection

during setting up a flight plan.
When I get this message, I click out of charts and restart to fix it. So, I’m here now to fix this issue.

[skysail]

Hello! Welcome back!

Please follow these steps to provide us with the log file:

1. Press Win + R
2. Type %appdata%/Navigraph Charts/logs and press enter
3. In the Explorer window that opens, locate the main.log file
4. Upload this file to your next post

Kind Regards,
Malte

[Hardy6]

[2024-01-26 10:33:41.098] [error] Error: Invalid LngLat object: (NaN, NaN)
at t.default (file:///C:/Users/Stan/AppData/Local/Programs/navigraph-charts/resources/app.asar/dist/web/main.bundle.js:2:1750566)
at div
at file:///C:/Users/Stan/AppData/Local/Programs/navigraph-charts/resources/app.asar/dist/web/main.bundle.js:2:5892807
at file:///C:/Users/Stan/AppData/Local/Programs/navigraph-charts/resources/app.asar/dist/web/main.bundle.js:2:334849

[Hardy6]

The log file was to big to send. Do you need more than this?

[Hardy6]

If I did this wrong. Just give so help with how to send what you want.

[skysail]

Thank you! I just meant upload the whole file (not copy its contents) by pressing this button:

No worries, I cleaned up a bit. The issue is the same as for these topics:

INOP messages even after logging back in

Hello, Happy new year to all of you. I Apologize if I put this message in the wrong category. For the past few days, I have been been getting INOP message from the navigraph charts app, saying I have to log in. I almost have to log in every day (Three to four times a day) quite randomly, even when my navigraphi still runs, it appears I get logged off. I am not sure why this has been happening a lot lately, but it’s quite annoying. Do you guys gave any fix for this apart from logging back in ev…

INOP error on medium to small-sized portrait screen

Based on our logs, you are indeed running a screen size and/or scale that is problematic for the current version of charts. As mentioned, we already have a bug filed internally to investigate this! In the meantime, you can zoom out the interface a bit ( Ctrl + - ). That should fix the issue temporarily - the key is to give the map a bit more space to breathe. I have added a reference to this topic to our bug, so we’ll let you know when we get this fixed! Apologies for the inconvenience. Kind…

I have the same recommendation: until this issue is fixed, please try to do any of these:

• Run charts in a larger window while planning the route
• Press Ctrl + - to give the interface a bit more breathing room.

This is a really weird issue that we are looking into, but it is 100% related to the area that the map has available to it. Increasing the space for the map will get rid of the error for now!

Kind Regards,
Malte

[Hardy6]

Once I have it in note pad. I’m not sure where to put it from there. This were I’m not pc savvy.

[skysail]

Absolutely, as mentioned - no worries! I got what I needed! Thanks for the logs!

[Hardy6]

Thanks.

[skysail]

Hello again!

This should now be fixed in the recently released v8.33.0! Let us know if you are still seeing this issue.

Kind Regards,
Malte