Installing the Navi Graph In-Game Panel v8.4

Charts MSFS In-Game Panel
1

On the Navigraph hub I click the install button for the In-Game panel install then after a while i get a downloader error message saying connect ETIMEDOUT 18.245.162.99

2

Hello, welcome to our forum!

This sounds like a network issue on your side. Try restarting the computer!

If the issue persists, please make sure that you do not have any antivirus or firewall that is blocking the Navigraph Hub application from reaching the internet.

If you are still stuck, please follow these steps:

  1. Press Win + R
  2. Type %appdata%/navigraph-hub/logs and press enter
  3. In the Explorer window that opens, locate the main.log file
  4. Upload this file to your next post

Kind Regards,
Malte

3

Hello Skysail,

I restarted my computer still the same error message, check Firewall and Antivirus all looks ok
main.log file attached.
main.log (46.0 KB)

4

Do you have any alternative internet connection that you could try? Such as a mobile hotspot for example. The logs look normal for recent use, but I see that your computer has had a hard time finding our servers at one point previously.

5

Also, check if you have any non-standard DNS servers set up. This could be done either on your computer or your router. I can see that you don’t have a general network issue since I can see your detailed logs coming through, but the app does seem to have issues reaching one of our servers specifically.

This is usually caused by DNS issues.

6

Hello Skyfall

I have 5g wireless internet with excellent speed would it be worth trying with a cat cable rather than wireless? And how can I check my DNS settings or how to connect to a mobile network. My internet is a three network

7

Yes, as mentioned I don’t think this is a speed issue - it fails to connect to Amazons servers for some reason along the way. It can’t hurt to try with a cable too of course!

  1. Press ⊞ Win + R
  2. Type cmd.exe /K nslookup packages.fmsdata.api.navigraph.com
  3. Press enter

This depends on your phone, but pretty much any modern smartphone has a hotspot feature!

Here is a guide for iPhones: How to set up a Personal Hotspot on your iPhone or iPad - Apple Support
There are lots of different Android phones and there are variations in how this feature is enabled, but here is one guide: How to set up mobile hotspot on Android - Android Authority

You can just Google “ personal hotspot” - that should bring you relevant results!

Kind Regards,
Malte

8

Hello Skysail

Please find attached info on my DNS check

Info from DNS settings check.docx (28.6 KB)

9

That does reveal what could be an issue. You can try switching DNS server by following these instructions:

Did you have any success with the phone hotspot?

This may be a temporary issue at your ISP. If that is the case, I can provide you with the latest panel version as a zip file!

Kind Regards,
Malte

10

Hello Malte,

I think it would be better to send the zip file, everything else with Navigraph, MSFS etc . is working fine.

Also,

Can I say a great forum, quick responses and really good advice, thank you very much for your help.

Best Regards
Ian

11

Sure! Here it is:

Download Navigraph Charts IGP 8.4

Let me know if that works better for you!

Kind Regards,
Malte