Unable to update navigation data

Navigraph Hub
1

dear Support Manager
Navigation data files cannot be updated using Navigraph Hub
Click the INSTALL button and the button will change to installing
Then jump back to install
The error is displayed as Update for version 1.2.13 is not available
I hope you can help me solve the problem

2

Hello! Welcome to our forum!

What package are you trying to install?

Kind Regards,
Malte

3

Theoperating system use Windows 1Pro
The installationNavigraph Hub 2.13.12
Running with administrative privileges

4

Thank you for the details. Navigraph Hub should never be run with admin privileges, so start by not doing that!

Please let me know what package you are trying to install. AIRAC for MSFS 2020? MSFS 2024? Avionics addons? PMDG addons? Does the issue affect all packages?

Kind Regards,
Malte

5

I use MSFS2020, almost all the updates that need to be made to the navigation data are affected
Anything that shows the install button will not be installed

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6

I see. Thank you for the additional detail!

Ensure you are not running as admin, and then sign out of Navigraph Hub - instructions can be found here. Then, sign in again and try installing the packages. I would not expect anything to change, but we should get more logs on what is happening for you!

If you do see the same issue again, please also follow these steps:

  1. Press Win + R
  2. Type %appdata%/navigraph-hub/logs and press enter
  3. In the Explorer window that opens, locate the main.log file
  4. Upload this file to your next post

Kind Regards,
Malte

7

Okay
Update for version 1.2.13 is not available (latest version: 1.2.13, downgrade is disallowed).
main.log (374.6 KB)
main.old.log (1.0 MB)

8

Thank you!

All we can see from our side is that you are having network issues. The downloads are being aborted by your network somehow, either by your firewall, ISP or some other network-related phenomenon.

Unfortunately, that is all we can see from our logs. There is not much we can do to help you other than recommending that you try disabling your antivirus/firewall, etc., to eliminate potential issues one by one!

Kind Regards,
Malte

9

skysai:
I have tried many times, but still cannot download and install it properly. It may be related to my country’s firewall, and there is nothing I can do about it.
Is there any way to get updates other than using Navigraph Hub?
Because every time I update the navigation data, I get a headache

10

Please try connecting your Flight Sim PC to the internet using a hotspot on your mobile phone. This should bypass any router etc settings.

Cheers
Ian

11

I’m very sorry that I can’t connect to the server, but I have solved this problem through a third party. Thank you for taking the time to answer my question. I wish your company better and better development.

12

Thank you for the update, and thank you for your kind wishes! Let us know if we can help in other ways in the future.

Kind Regards,
Malte