FMS Data Manager won't update the AIRAC and CTD after that (v1.8.9.0414 - Windows)

Hello,

I just recently update the FMS Data Manager to the latest version and after that it won’t update the AIRAC database and just CTD after a while waiting it won’t download a single data.

I tried uninstalling and installing all over again from the beginning (including deleting the remaining folder)

However i found this log on “Windows Event Viewer” after the app CTD:

Faulting application name: NGFMSManager.exe, version: 1.8.9.414, time stamp: 0x6076d54b
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x5fa4dd26
Exception code: 0xc0000409
Fault offset: 0x0001f081
Faulting process id: 0x2f84
Faulting application start time: 0x01d73243d199670a
Faulting application path: D:\P3D Addons\Navigraph\FMS Data Manager\NGFMSManager.exe
Faulting module path: D:\P3D Addons\Navigraph\FMS Data Manager\Qt5Core.dll
Report Id: 625c9b81-e82e-4c19-8e85-fe5c7ec34117
Faulting package full name:
Faulting package-relative application ID:

and also this:

Faulting application name: NGFMSManager.exe, version: 1.8.9.414, time stamp: 0x6076d54b
Faulting module name: VCRUNTIME140.dll, version: 14.28.29914.0, time stamp: 0x605e514c
Exception code: 0xc0000005
Fault offset: 0x0000326e
Faulting process id: 0x54
Faulting application start time: 0x01d73227f10a3957
Faulting application path: D:\P3D Addons\Navigraph\FMS Data Manager\NGFMSManager.exe
Faulting module path: D:\P3D Addons\Navigraph\FMS Data Manager\VCRUNTIME140.dll
Report Id: 36757fc2-16a6-4399-a561-09eefca5baf6
Faulting package full name:
Faulting package-relative application ID:

anyone experiencing same issue?

Thank you in advance.

Hi,
first of all, welcome here in our forum … may I ask a few questions please?

  1. Which OS do you use?
  2. Which OS patch level do you have currently installed?
  3. Are you able to upload the log-files from the FMS Data Manager please (located here %ProgramData%\Navigraph\FMSClient\logs)
  4. Have you deleted the following folder also, after you have made a uninstall?
    %ProgramData%\Navigraph\FMSClient
    D:\P3D Addons\Navigraph\FMS Data Manager

Thanks for your help,
Richard

Hi,

  1. Windows 10 Pro
  2. Windows 10 20H2 OS Build: 19042.928
  3. 20210416-014836.log (15.6 KB) 20210416-015900.log (6.9 KB) 20210416-015915.log (18.2 KB) 20210416-050810.log (18.4 KB) 20210416-051808.log (12.5 KB)
  4. Yes i did delete that both folders and it’s content

Regards,
Azka

Hi Azka,
please download the new version from our webpage and try the update again please.
Thank you
Richard

Tried updating by download the new version on my account page, still no avail

Here are the log:
20210424-191936.log (20.4 KB)

Hi Azka,
thanks for the log file. Please can you look, if you find these file on these location:

C:/Users/mfazk/AppData/Local/Temp\Navigraph\9d7e0117-cc40-4d51-a7b0-ba5e61bfac78\master_as_p3dv4_2104.zip

Thank you,.
Richard

There is only this files on that folder ngfilelog.nglog (400 Bytes)

also it CTD when i want to update another AIRAC (PMDG for example) here also the file from that folder:
ngfilelog.nglog (400 Bytes)

Event viewer log still showing this when CTD happens:

Faulting application name: NGFMSManager.exe, version: 1.8.9.421, time stamp: 0x60807821
Faulting module name: VCRUNTIME140.dll, version: 14.28.29914.0, time stamp: 0x605e514c
Exception code: 0xc0000005
Fault offset: 0x0000326e
Faulting process id: 0x1138
Faulting application start time: 0x01d73904b702cc0e
Faulting application path: D:\P3D Addons\Navigraph\FMS Data Manager\NGFMSManager.exe
Faulting module path: C:\Windows\SYSTEM32\VCRUNTIME140.dll
Report Id: 74077a95-61e7-4370-b194-8afe41909def
Faulting package full name:
Faulting package-relative application ID:

Hi again,
may I ask, if you can look on the properties, of one of the *.ngpart files if you have this?
image

I ask, because the download seems to be ok … it´s the temp-file which we create, but when the FDM tries to unzip it, it crashed and it looks like, that the FDM can´t do this due a blocking file or any other security/privilege issues.

Thank you,
Richard