FMS Data manager crash

Navigation Data FMS Data Manager
1

I get the following crash after scan and then save:
Faulting application name: NGFMSManager.exe, version: 1.8.9.421, time stamp: 0x60807821
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x5fa4dd26
Exception code: 0xc0000005
Fault offset: 0x0008bfde
Faulting process ID: 0x2618
Faulting application start time: 0x01d780a84f69406a
Faulting application path: C:\Program Files (x86)\Navigraph\FMS Data Manager\NGFMSManager.exe
Faulting module path: C:\Program Files (x86)\Navigraph\FMS Data Manager\Qt5Core.dll
Report ID: 5dd45e1d-2079-4712-b034-d28aaf38d2c8
Faulting package full name:
Faulting package-relative application ID:

2

Hi…,

I see you have been a customer for many years, thank you.

What has changed on your system since it was working , Windows Update, AV update . software update ?

I suggest a fresh start using exact procedure below :

Please disable any Antivirus and firewall. Uninstall AV if needed.

If you have backups of previous AIRACs you wish to keep, backup c:\ProgramData\Navigraph\FMSClient\backup

Use Windows to uninstall FMS Data Manager. Specifically:

  1. Press Start and open Apps & Features.
  2. On the right hand side, open Programs and Features.
  3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

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image2482×665 77.4 KB

If they exist, delete folders:
c:\ProgramData\Navigraph\FMSClient and c:\Program Files (x86)\Navigraph\FMS Data Manager.

Download and install latest FMS Data Manager .

Please let us know how you get on.

Cheers
Ian

3

Hi Ian,

Thank you for getting back to me.
I have followed your steps and uninstalled FMS Data Manager.
Then I removed the folders you suggested and disabled Windows Build in FW and A/V.

I installed the latest and the issue seems to be resolved!

Don’t know what was the cause (either the FW/A/V or the removal of Program Files / Navigraph/ FMS Data Manager) either way the issue is resolved.

Thanks
Dekel

1 Like
4

Hi Dekel,

You are welcome. Sometimes starting from scratch solves it, and gets us to the same starting point,

Happy flying.

Cheers
Ian

5

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