Fms data manager keeps telling me to purchase

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1

FMS data manager keeps telling me i have to purchase when i am up to date and purchased already . this happens when i try to update to the latest.

2

Hi… ,

Welcome.

I see there are two accounts in your name. Make sure you have signed into the account with your subscription.

Please let us know how you get on.

Cheers
Ian

3

Could you send me a reset password forgot mine

4

Try signing out then signing in using Forgot your password option.

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Ian

5

I don’t know which one that is

6

I recently bought a subscription and everytime I try to update my fms data, it says I don’t have an account, So i press the “get account” button then it says error 404

7

Hi,

If you try again now, is it still saying you don’t have an account?

Stephen

8

yes, it says I don’t have access to FMS data

9

Hi,

You have a subscription to FMS Data. Can you double check that you have signed in using the Juliuusss account (see Settings). If the problem persists, then please upload a screenshot of the FMS Data Manager Settings screen here.

Regards,

Stephen

10

I am pretty new to this application but i am sure i have an account

11

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