Hi again,
Thank you very, very much for this detailed report. This is entirely new for us. I have looked at the forum, the ticket system, and our internal communication with FSLabs, but I haven´t found any information about that. So, I´m sorry that you have this issue.
After reading your description, it is doubtful that this has anything to do with our end, and I will explain why I think this:
Our dataset is one SQLite file. When this file is corrupt (regardless of the reason), it can´t be opened, and you get a system I/O error back, not an internal FMGC error as in your screenshot. In other words, this exception is handled by FSLabs, not by us. I also don´t understand what the error message should say: “FMGC Exception. Continue …”?
Second, you wrote about three different “solutions,” and you wrote that #3 is the best and absolutely solves the problems. The question is, why? The download process from our side is the same as for #1 and #2. The file comes from the exact location with the same tool, so … what is the difference between #1 and #2, excluding that you re-install the FSLabs addon?
Lastly, how does this internally work? After building the dataset, a validator tool tries to open each file. It´s only an “open” request, nothing more, but it shows that the file can be opened/read correctly. After that, we compress this file and test the zipped file again to avoid corruption. Last, the Hub rechecks the file with a checksum algorithm.
My theory is that on this end-user system, the file gets corrupt (or in any other state, I don´t know) during the decompression and the move into the correct location. The Hub decompressed the files in the temp folder and moved the file to the proper location—possibly that is the culprit here. That would explain why this is not a general error but only on a few systems. Or the internet connection is unstable, …
Without any background information from FSLabs, I can´t identify any issue on our side. I have re-checked the source and compressed files on our system, and I can install them without any problem, as many other users can too. Please don´t understand me wrong here, but when this is a download issue, it should appear on all systems and not only on a few … The preferred “solution” #3 looks like an internal FSLabs problem, which would also explain why they haven´t contacted us about this “issue” …
Sorry for the ping-pong, but I don´t see anything we can do here.
Cheers,
Richard