Error logging in to Simlink, charts, navdata center


Hi…,

Welcome.

Please restart computer and confirm still an issue.

Cheers
Ian

Hi, how are you?

I restarted the computer and the error persists.

I am well thank you.

I suggest you start with uninstall, redownload and reinstall of those applications

Cheers
Ian

just reinstalled, and only navdata center and simlink are still having problems

regards

Please check you have cookies enabled in your browser. Which browser?

Cheers
Ian

I removed the cookies, I use google chrome and microsoft edge, and both are not working

Regards

I just did the test on another device (laptop), and the error continues.

Hi,

same problem with firefox, edge, and Chrome … !!!

Hi guys,

the error continues. I ask for a solution if possible.

Regards

As a test, please disable any Antivirus or Firewall.

Check you don’t have proxy or VPN connecrtions.

Cheers
Ian

Hi Ian

I just did the tests, and the errors continue, I believe it is something related to the domain or links. because only in the simlink and navdata center the errors happen, in the others it works normal.

Regards

1 Like

Hi Same issue here.

image

Hello, I disabled my anti-virus and now it works, thank you!

Hi Team,

We are investigating. Please advise which ISP you are using,

Cheers
Ian

That’s interesting. Which anti-virus software are you using?

Are others in this thread also using anti-virus software, and if so, which?

Are you using any VPN like Nord VPN?

Are you also not able to sign in to the main website navigraph.com?

We can’t see any issues on our side. All systems are normal.

Stephen

Hi, how are you? after turning off the anti-virus, it started working again, I use kaspersky total security

I tried the method as suggested, but my efforts were unsuccessful.

Here are all the solutions I’ve tried as recommended by the navigraph support team:

  1. Delete the [proxy] session from the.settings file located in the Charts folder under /Navigraph.

  2. Reset the Simlink configuration by deleting Simlink folder located in the Charts folder under /Roaming/Navigraph.

  3. Disabled my anti-virus and firewall as instructed.

  4. Disabled my computer’s VPN connection.

I uninstalled all Navigraph-related software, reinstalled it, and repeated the process for each of the aforementioned steps.

Neither of these fixes

Please help

Regards,

Simlink Authorization Error_1


Can you sign in to the Charts app? https://charts.navigraph.com

Can you sign in to the main website? https://navigraph.com

Which browser and version are you running?

Are you running Kaspersky anti-virus?

Regards,

Stephen

Yes! I can sign in to the Navigraph main website and the Charts app.

I use Google Chrome version 108.0.5359.125 (Official Build: 64-bit) as my browser

Yes! You’re right. I have Kaspersky antivirus software installed on my computer.

I am hoping the information above can assist you in finding a solution to fix the problem I experienced.

I appreciate your prompt reply.

Regards,
ABAFSX