Please restart computer and confirm still an issue.
Hi, how are you?
I restarted the computer and the error persists.
I am well thank you.
I suggest you start with uninstall, redownload and reinstall of those applications
just reinstalled, and only navdata center and simlink are still having problems
Please check you have cookies enabled in your browser. Which browser?
I removed the cookies, I use google chrome and microsoft edge, and both are not working
I just did the test on another device (laptop), and the error continues.
same problem with firefox, edge, and Chrome … !!!
the error continues. I ask for a solution if possible.
As a test, please disable any Antivirus or Firewall.
Check you don’t have proxy or VPN connecrtions.
I just did the tests, and the errors continue, I believe it is something related to the domain or links. because only in the simlink and navdata center the errors happen, in the others it works normal.
Hi Same issue here.
Hello, I disabled my anti-virus and now it works, thank you!
We are investigating. Please advise which ISP you are using,
That’s interesting. Which anti-virus software are you using?
Are others in this thread also using anti-virus software, and if so, which?
Are you using any VPN like Nord VPN?
Are you also not able to sign in to the main website navigraph.com?
We can’t see any issues on our side. All systems are normal.
Hi, how are you? after turning off the anti-virus, it started working again, I use kaspersky total security
I tried the method as suggested, but my efforts were unsuccessful.
Here are all the solutions I’ve tried as recommended by the navigraph support team:
Delete the [proxy] session from the.settings file located in the Charts folder under /Navigraph.
Reset the Simlink configuration by deleting Simlink folder located in the Charts folder under /Roaming/Navigraph.
Disabled my anti-virus and firewall as instructed.
Disabled my computer’s VPN connection.
I uninstalled all Navigraph-related software, reinstalled it, and repeated the process for each of the aforementioned steps.
Neither of these fixes
Can you sign in to the Charts app? https://charts.navigraph.com
Can you sign in to the main website? https://navigraph.com
Which browser and version are you running?
Are you running Kaspersky anti-virus?
Yes! I can sign in to the Navigraph main website and the Charts app.
I use Google Chrome version 108.0.5359.125 (Official Build: 64-bit) as my browser
Yes! You’re right. I have Kaspersky antivirus software installed on my computer.
I am hoping the information above can assist you in finding a solution to fix the problem I experienced.
I appreciate your prompt reply.