Cannot sign into charts on ipad

Charts General
1

I cannot sign in to Charts on my iPad but can sign in on my browser and I can sign into charts on my computer without any problems. The error message I get is:

There is an error determining which application you are signing into. Return to the application and try again.

Request Id: e0e0925f-f48e-4334-a829-56be505c9389

Any help appreciated.

2

Hi Frank,

You might try Cannot login with app or Safari, can with Chrome - #3 by Ian

Cheers
Ian

3

Thanks for the reply but I don’t use safari but Firefox on both Windows and the iPad. I have no problem on the computer only on the iPad.

4

Hi,

Please make sure you have enabled cookies in Firefox on your iPad.

Regards,

Stephen

5

Much as I would have liked to I have never found a way to block cookies on Firefox on the iPad. As far as I can tell they are enabled. I have reluctantly allowed pop up windows but this has not resolved the issue. I still cannot log into the charts app although I can get into the browser version with no problems.