Aircraft not showing in charts

New to Navigraph and has been working as expected for first three weeks.
Running Windows 10 with MSFS on desktop. Simlink installed.

Accessing chart clouds on Windows 8 Laptop.
Over the last couple of days I have “Cannot connect to simulator” showing on laptop after selecting arrow logo.
Other areas of map on Laptop is working as expected.
I note a similar topic however that one seemed to concentrate on Windows 11
I hope that a basic non technical fix for this is available. My first thought is to delete all and reinstall. Any help appreciated

Hi Thom,

If this is still an issue, I suggest for FS machine:

Uninstall Simlink using Windows Programs and Features


If they exist delete directories
c:\Users\username\AppData\Roaming\Navigraph\Simlink and c:\Program Files\Navigraph\Simlink

Then download and install latest Simlink using the default prompted locations.

If still an issue, please posts a screenshot of Simlink Status page using Posting Guide - Uploading Screenshots