Simbrief page fails to load sometimes

I don’t know about others but i am facing simbrief dispatch page loading issues on website, not only that but the entire simbrief page even on both desktop and mobile. I suspect is a server issue because i did 101 troubleshooting by deleting my cookies, disabling extensions. This by the way is not the first occurrence, i have encountered this multiple times in the whole of september alone and i have to delete all cookies and data everytime i face this issue before it loads properly. I could not remember exact date and time when i encountered it but for this round i will put it down hopefully it will help with investigation into this issue

Last happened at 3:40pm (SGT Time) or 07:40 Zulu on 17 Sept 2025

and when i get to finally load the page , it shows me this timeout error:

usually this is a preamble to the simbrief page failing to load again if i go to dashboard or start another new flight

i did another step of troubleshoooting by running cmd tracert simbrief.com

this is the result:

i am using Singapore internet but it seems to be having a hard time reaching EU server. I connected VPN to frankfurt server (Germany) it loads seamlessly. i can confirm now that this is server issue. Please Navigraph , ensure that the server also reaches Singapore server fast

Hi, this is probably related to this issue reported by other users: Dispatch not working - #7 by srcooke

Apparently some undersea cables were damaged recently. Our server has been working fine, and unfortunately, connection issues such as this between our server and your location are out of our control.

The situation should resolve itself soon, but for now, a VPN is an effective workaround and is what I would have suggested.

Best regards,