OTP Not Working For FMS Data Manager

Navigation Data FMS Data Manager
1

The new One Time Password feature isn’t letting my login. I’ve copied and pasted my email address (just to be sure) and I’ve copied and pasted the one time password just to be sure it still won’t let me login.

I’ve also verified my email is correct on my account and that my subscription is still active. Any help would be greatly appreciated.

Thanks,

FMS DATA Manager
FMS DATA Manager930×620 33.8 KB

Nicolas Jackson

2

Hi…,

You could try setting your account password to one without special characters and logging in with that.

Otherwise I suggest a fresh start using exact procedure below :

Please disable any Antivirus and firewall. Uninstall AV if needed.

Use Windows to uninstall FMS Data Manager. Specifically:

  1. Press Start and open Apps & Features.
  2. On the right hand side, open Programs and Features.
  3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

If they exist, delete folders:
c:\ProgramData\Navigraph and c:\Program Files (x86)\Navigraph.

Download and install latest FMS Data Manager to the default location.

Restart machine

Please let us know how you get on.

Cheers
Ian

3

Hi Ian,

I changed my password to include no special characters and still got the same result so I went though and disabled Windows Defender, uninstalled FMS data manager deleted remnants in C and am still stuck on the OTP. Any other ideas?

Thanks for the help,
Nicolas

4

Please try using your new password rather than OTP.

Cheers
Ian

5

Even with the reset password it still won’t let me in :frowning: It gives me an incorrect email/password error.

Thanks,
Nicolas

6

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