OTP password not worked

Hi, new installation, changed email (to be sure), correct login to the Navigraph website, generated one-time password does not allow logging in to FMS Data Manager :frowning:

Hi…,

Welcome.

FMS Data Manager requires a subscription.
There isn’t an account with that email.

Try logging in with the email to your subscribed account.

Cheers
Ian

hmmm…I think it exists… I even updated my email because the previous one also didn’t work… and when I read the forum - sometimes it helped… maybe there needs to be an update from your side?

In my opinion, there is some delay between creating an account, purchasing a subscription and trying to download data via FMS Data Manager… but these are just my guesses… I’ll check it when I get back from work…

Hi…,

Apologies, it seems there was a system delay in setting up your account.

We still don’t see an account with the email you have shown.

We do see a subscribed account with a similar email. Please confirm this issue is resolved.

Cheers
Ian

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