Hello, New forum member here and hope I’m posting in the correct section for support. Having a problem with IPad displaying any charts. I am able to log in the App, then when I select a chart to open all I get is spinning wheel trying to load. I am using IPad 12.5.7 version and Navigraph App ver…

I would reset modem and router. That helped my connection. you coud go to ookla and do a speed test.

Hi…, Welcome. Check your internet connection. Maybe you have a limitation with your router? Can you run Navigraph Charts on a browser on the iPad. Cheers Ian

Physical Ipad will not load charts. As mentioned I can sign in and access other features in the App like Weather ,Winds etc. It just hangs when I select any chart to display.

How does it go running Navigraph Charts on a browser on the iPad? Ian

Hi Ian Thanks firstly for the assistance. I just tried to load Navigraph Charts on Safari Browser but it will also not load. This has only just started, and before I had full access to everything.

Your spinning wheel symptoms point to a network issue. Do you have an iPhone or PC to try on too? Can you use a different network on your iPad, for example mobile broadband instead of WIFI, temporarily to test the networking ? Cheers Ian

Ian I managed to connect to charts via the use of my phone personal hotspot and it appears to work although a little slow. I am a loss as to why this has just developed recently when everything use to work fine previously as stated. Also why I am still able to login and display Live Weather Radar…

Your results certainly suggests a network issue. Please check your firewall and any Antivirus, by disconnecting both. Ian

Thanks, will try your solution and see what happens

Hi Ian If this is as you suggest a network error, how is it possible to still sign in and receive ‘Live Weather Radar’ and other features except Charts. I am struggling to understand this.

Firewalls and Antivirus are filters not purely open or shut. They might allow somethings through and not others. How did you go disconnecting them as a test? Ian

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iPad won’t open charts

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