iPad won’t open charts

Charts General
1

Hello,
New forum member here and hope I’m posting in the correct section for support.

Having a problem with IPad displaying any charts.
I am able to log in the App, then when I select a chart to open all I get is spinning wheel trying to load.
I am using IPad 12.5.7 version and Navigraph App version 8.28.1 build 2
Any assistance is appreciated.

2

4 posts were split to a new topic: In Game Panel Wont Open Charts

3

Hi…,

Welcome.

Check your internet connection. Maybe you have a limitation with your router?

Can you run Navigraph Charts on a browser on the iPad.

Cheers
Ian

4

Physical Ipad will not load charts.
As mentioned I can sign in and access other features in the App like Weather ,Winds etc. It just hangs when I select any chart to display.

5

How does it go running Navigraph Charts on a browser on the iPad?

Ian

6

Hi Ian
Thanks firstly for the assistance.
I just tried to load Navigraph Charts on Safari Browser but it will also not load.
This has only just started, and before I had full access to everything.

7

Your spinning wheel symptoms point to a network issue.

Do you have an iPhone or PC to try on too? Can you use a different network on your iPad, for example mobile broadband instead of WIFI, temporarily to test the networking ?

Cheers
Ian

8

Ian

I managed to connect to charts via the use of my phone personal hotspot and it appears to work although a little slow.
I am a loss as to why this has just developed recently when everything use to work fine previously as stated.
Also why I am still able to login and display Live Weather Radar and other information but will not display charts

Thanks

9

Your results certainly suggests a network issue. Please check your firewall and any Antivirus, by disconnecting both.

Ian

10

Thanks, will try your solution and see what happens

11

Hi Ian

If this is as you suggest a network error, how is it possible to still sign in and receive ‘Live Weather Radar’ and other features except Charts. I am struggling to understand this.

12

Firewalls and Antivirus are filters not purely open or shut. They might allow somethings through and not others.

How did you go disconnecting them as a test?

Ian

13

Have not disconnected yet as other household members use same wifi router and need to work out how to disconnect/disable temporarily.

14

I would reset modem and router. That helped my connection. you coud go to ookla and do a speed test.

15

Thanks for the suggestion.
Will try when able.

16

Thanks to all for the suggested fixes for my Charts issue.
Problem is now resolved.