I have a problem with Navigraph navdata canter

[zuhair101]

After the process and confirmation of the login process, it appears to me that I am not a subscriber and I am already subscribed.

I tried to un-delete the app and downloaded it again and it still shows that I am not a subscriber.

What do you advise me to do?

[Ian]

Hi…,

Welcome.

It appears you may have more than one account. Please make sure you log in to Navigraph Navdata Center with the account details of your subscription.

Cheers
Ian

[zuhair101]

Actually, I only have one account

[Ian]

Can you log in to https://charts.navigraph.com ?

Ian

[zuhair101]

Yes

[Ian]

Please sign out and in to your account. Any change?

Ian

[zuhair101]

how I can sing out from [Navigraph navdata canter] app ?

[Ian]

Try signing out at top right of https://navigraph.com/

Also quit from Navigraph Navdata Center:

Ian

[zuhair101]

still same, not working

[zuhair101]

maybe I will try to install manual

[Ian]

Please confirm you are trying to update MSFS and/or MSFS addons.
Have you been able to sign in to Navigraph Navdata Center (NNC) at any time?
Please confirm you are trying to log into NNC v 1.0.10.

Ian

[zuhair101]

I managed to log in several times, but two weeks ago I did not enter the application, but when I came two days ago to open the application this is what happened

[Ian]

MSFS and NNC 1.0.10 ?

[zuhair101]

Finally, I knew what the problem was.
I went to communitya file and I deleted all files related to navdata and AIRAC Cycle
Then I deleted the application and downloaded it again and logged in and the method succeeded.
.
Thank you so much @Ian for trying to help me

Regards
Zuhair Al-ajmi

[Ian]

Hi Zuhair ,

You are welcome. Glad it is resolved.

Happy flying.

Ian