I can Not open Charts

Kaptajnen · May 1, 2021, 4:14pm

I am a long-time subscriber. For some reason, I can not open Charts (or anything else) any longer.
Please help. Thanks

Ian · May 1, 2021, 7:42pm

Hi…,

I suggest a fresh install.

Disable Antivirus in case that is an issue

Please use only Windows Programs and Features exactly as follows to uninstall Simlink and Charts:

If they exist delete folders:
c:\Users\username\AppData\Roaming\Navigraph\Simlink
c:\Program Files\Navigraph\Simlink
c:\Users\username\AppData\Roaming\Navigraph\Charts c:\Users\username\AppData\Local\Programs\Navigraph Charts
Download and install latest Charts .
Download and install latest Simlink .

Please let us know how you get on.

Cheers
Ian

Kaptajnen · May 2, 2021, 12:27am

I can not find a link to download Navigraph Simlink nor can I find any folders with that app.

So I am not able to do a fresh install.

Please send me a link so I can download it.

Thank you,
CLAUS

Ian · May 2, 2021, 1:46am

Hi Claus,

As above here is the link Simlink

Cheers
Ian

Kaptajnen · May 2, 2021, 2:50am

Hi again,

I downloaded and installed Simlink.

When I login, I still get this screen. How can I get to use my subscription to see the charts ?

Ian · May 2, 2021, 8:27am

Hi Claus,

How are you trying to run Charts.exe? From the Start menu? Please give specific steps.
Or are you trying to access Charts Cloud from your browser?

Cheers
Ian

Kaptajnen · May 2, 2021, 2:50pm

Hi Ian,

Clicking on Charts Cloud did the trick!

Thank you!

Ian · May 2, 2021, 9:46pm

Hi Claus,

You are welcome. Glad it is resolved.

Happy flying.

Ian

Kaptajnen · May 2, 2021, 9:59pm

You might want to publish these downloads somewhere to help users oike me.

These charts are an amazing benefit