FMS Data Manager login problem

[gustele]

Hi
After reading all the posts about this topic (apparently a lot of people have this problem) and trying all the suggested solutions (uninstall/deleting left-overs/reinstall with AV and FW disabled) I am still unable to login to FMS Data Manager. I also synchronised the time but without success.
I entered the same credentials as the ones that I am using to successfully login to the website; I am 100% sure the email address and password are correctly entered. I tried a password reset to be sure that I am actually using the right password. All without success.
I did a manual install for my add-ons for now, but I would prefer to use the FMS Data manager.
Please advise.
Regards
John

[Ian]

Hi John,

Welcome.

What happens when you try to login? Please post screenshots showing any errors using Guide to posting Screenshots

Cheers
Ian

[gustele]

After login I get the reply that username or password is incorrect. AV and Firewall are both off (programs stopped). Same after uninstalling/deleting left-overs/reinstall with a fresh download.
Screenshot:

In the log file I see the following errors:
[2023-05-12 18:26:25][6][1] - CInitializer::onUserInitializeFailed [D:\Development\Repositories\Navigraph\fmsdata-manager\NGFMSClient\cinitializer.cpp:115]: {
“error”: “Access token was not found.”
}

[2023-05-12 18:26:45][CRestUtilities::httpPost]: endpoint=http://www.navigraph.com/api/1/token?grant_type=password
Received REST error from server.
[2023-05-12 18:26:46][6][0] - CInitializer::onUserInitializeFailed [D:\Development\Repositories\Navigraph\fmsdata-manager\NGFMSClient\cinitializer.cpp:115]: {
“error”: “Email and password does not match.”
}

[2023-05-12 18:26:46][6][1] - CInitializer::onUserInitializeFailed [D:\Development\Repositories\Navigraph\fmsdata-manager\NGFMSClient\cinitializer.cpp:115]: {
“error”: “Unable to fetch server address.”
}

[gustele]

I once again tried all suggestions from previous threads about this subject:

• stop AV and Firewall (no uninstall; just exit program)
• uninstall Navigraph FMS data manager
• delete leftover folders conform instruction
• install newly downloaded FMS Data manager
• tried to login once again: no luck, same error
• reset password; new password without capitals, only lowercase characters letters and numbers
• tried to login once again: no luck, same error
• time sync to be absolutely sure that the time is correct
• tried to login once again; no luck, same error
• changed date/time settings to another region (English US)
• tried to login once again; no luck, same error
  This is on a Windows 10 computer.
  I am out of options.

Regards
John

[Ian]

Hi …,

Checking you have indeed entered the correct password,

I suggest a fresh start using exact procedure below :

Please disable any Antivirus and firewall. Uninstall AV if needed.

In FMS Data Manager Settings Unregister Account:

Use Windows to uninstall FMS Data Manager. Specifically:

1. Press Start and open Apps & Features.
2. On the right hand side, open Programs and Features.
3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

If they exist, delete folders:
c:\ProgramData\Navigraph and c:\Program Files (x86)\Navigraph.

Download and install latest FMS Data Manager to the default location.

Please let us know how you get on.

Cheers
Ian

[Ian]

Hi John,

Your country address was set as Curacao. We think this should be Ireland and have changed it. Please confirm, try again and advise.

Cheers
Ian

[gustele]

Hi Ian

That I never could have guessed as a solution. Why would I have to choose Ireland as my country while I actually live in Curaçao? I think you should talk to your developers how they determine in which country someone lives. I don’t use a VPN so my IP-address, if that is used by your developers to determine where someone lives, should indicate Curaçao. Also location, if that is used to determine where I live, would indicate Curaçao.

But it worked. I am now able to login to FMS Data Manager. Strangely enough though: now my local time is for sure out-of-sync with the local time for Ireland. Something is wrong in the application.

Regards

John