Hi @MRSIMER52 and @MrFlyOZ !
As Richard already mentioned, the two likely causes of this issue are:
- You do not have an active subscription
- You have two accounts, one with a subscription and one without, and you signed into the wrong one
In this case, I can see that both of you have active subscriptions on the accounts that you used to post in this forum. I have enabled additional logging on these accounts, please try to sign in again and I’ll see if I can catch anything!
Also, see this post for instructions on how to verify that you are signing into the correct account:
Kind Regards,
Malte