Charts on Android extremly slow

Charts Android
1

Running the app on a Android device is etremly slow. Opening the app takes already more then 60sec
I tried several devices without any huge differences.
Looking for tips and tricks

2

Hi,

It sounds like an issue with your network, either locally or at your ISP. Do you have another network to try? For example, switch between home or office wifi and mobile broadband (4G).

It should take just a second or two to open.

Regards,

Stephen

3

I did a Speedtest with Ookla
Download= 105Mbit
Upload=40Mbit
Ping=13ms

4

Just to compare.

Stephen

5

Sorry, it’s my only network.

6

No other idear? The web site is working fine. Only the app has the issues

7

I’ve enabled some additional logging on your account. Try the Android app again now and we’ll see if there is any more information we can find.

Regards,

Stephen

8

Thanks, I played with the app. You should see something.
Starting the app is very slow an showes between a “Offline-Screen” Loading data, like Flightplan and charts are slow. After taht the performance is ok, not fast but okay.
Opening on the same device navigraph with the webbrowser is is all activities much faster

9

Hi,

We see that you are not on the latest version. Please download it from the app store. At least you should not see the “offline screen” with the new version. But likely it would not make any drastic difference regarding performance in general, but please try it.

Do you also have a phone you could try? This looks like a tablet device so I presume you might also have a phone to test? If so please install there too and compare the performance. If you are on a phone then perhaps you are able to switch between the Wifi you are using on the tablet, and mobile broadband (4G/5G)?

Regards,

Stephen

10

Thanks, I updated it, but it’s not realy better.
On my mobile (older then the tablet) it’s running very well.
Tablet = Lenovo M8 Gen4
Mobile=Samsung S10
Both on Wifi. No difference between 2,4GHz and 5GHz