Hello, in Fenix 320 EFB (MS2024) from time to time the map is not visible anymore / completely black.
Sometimes the map comes back again after a few seconds, sometimes the map disappears for 10-20 sec.
See Video showing the problem.
Hello! Welcome to our forum!
This is a known bug in the simulator, unfortunately:
The issue seems to be intermittent, the flickering changing in intensity and some people (myself included) are not affected at all. We are hoping for a fix by Asobo!
Kind Regards,
Malte
Hi, any news about this bug? It’s a BIG bug and it also happens that, if I zoom quickly on the map, I get huge stutters and at the end the view is terribly trembling when I pan. Map feature in the Fenix in FS2024 is unusable! Thanks.
Hello!
Navigraph has no influence on the development of the Fenix EFB. You will likely have better luck reaching out to Fenix about this! There is a workaround to the bug shown in the video in the OP of this topic now.
As for the lag when zooming, that is likely expected! Unfortunately, there are simulator limitations when it comes to network calls, and rendering all the images for the map as the come in will steal frame times from the simulator. That is a technical limitation and nothing we or Fenix can affect. For the best experience, please use our Charts app (or their EFB) outside of the simulator.
Kind Regards,
Malte
Hi, I don’t know whom I should trust, because Fenix say it depends on Navigraph, but the issue persists after almost 5 months! What is the workaround? I can’t find it. Thanks.
The workaround has to be applied on their side, in their code. We’ll reach out to them and try to figure things out together! Thanks for the update.
Hi Navigraph, were you able to find a fix with Fenix? and the other developers? or was it a sim bug that is fixed in SU3? I’m in SU2 and unable to use any Navigraph maps in the sim except on the default Asobo EFB.
Hello!
Please compare the EFB map with what you would find in any of our products, including:
- Avionics plugins (G3X, G1000, G3000, G5000)
- Charts EFB App
- Charts in-game panel
Do you see the same issue in any of these? We do not have code access to the Fenix EFB.
Kind Regards,
Malte
Hi Malte,
I don’t understand your reply and feel a bit stupid now.
Ever since installing SU2, I have had a problem with all third party aircraft being unable to display Navigraph maps.
The Asobo EFB works ok though but I don’t want to use that.
I can see charts but not the enroute maps i.e. IFR LOW.
I imagine Navigraph are aware of this issue and that some developers, such as FSReborn, have updated their Navigraph plugins as a result.
Is this a sim problem or is this up to the third party developers to find a fix?
Thank you
Toby
Sorry about that! Thank you for letting me know so I can elaborate further.
Yes, this is a simulator regression coming from MSFS2020 to MSFS2024. Although we don’t know precisely what is causing the issue (see the thread that I linked to above), a “known workaround” is to downgrade the library that many developers (us and Fenix included) are using to display the map.
We have done this in our own products (mentioned in my previous post) and have encouraged third parties to do the same. We have contacted Fenix on this matter, but to our knowledge they have not yet released an update that would address this issue.
So to answer your question simply: Yes it is a sim problem, but it has known workarounds that developers such as Fenix Simulatons can use to get rid of the issue.
Thanks for the update Malte and for the link which is an interesting read. I hope that the developers follow suit if Asobo are unable to fix it with SU3.
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