Airport charts not showing in QW787

The navigraph charts work in all the PMDG aircraft (with EFB) and Aerosoft planes, but for some reason I cannot get them to display in the qw787 EFB. I have logged in and do have permission. Any ideas ? I’m pulling out what little hair I have left!!!

Trevor

Hello Trevor! Welcome to the forum.

Please provide more details about the issue. By “cannot get them to display”, do you mean that they don’t load, that a menu is missing, or something else? Please provide a screenshot if possible.

Regards,
Malte

Hi
The charts do not load.

Regards
Trevor

On the same computer, open a browser and navigate to charts.navigraph.com and login using the same Navigraph account as in the QW 787. Can you load the charts there?

Stephen

Yes I can. No problem there.

Then there is no issue with your account or your network. It narrows it down to something in the QW 787 implementation. I’d recommend you to file a report with QW and see if there are any logs that could help them pinpoint the issue.

Regards,

Stephen

Thanks for the help.

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