Updated FMS Data Manager not launching

[PomsAleius]

Hi,

I turned on my PC this morning and got a notification that a new FMS Data Manager was available, and to click to install. I followed the instruction and an installer ran, and then requested a restart of my PC, which I did.
However, now when I try to launch the FMS Data Manager Windows first asks if I want the app to make changes to this PC, but when I click Yes, nothing actually happens, except it appears to create a NGFMSManager_[date&time].dmp file in its folder. Task manager seems to confirm nothing actually running.
Version is 1.8.7.0401
I’m running Windows 10 Pro 64-bit.

Thanks in advance for your help

Kevin Hawley

[Ian]

Hi Kevin,

Welcome.

We have on occasions found some difficulties with the uninstall of FMS Data Manager.

I suggest a fresh start using exact procedure below :

Please disable any Antivirus and firewall. Uninstall AV if needed.

If you have backups of previous AIRACs you wish to keep, backup c:\ProgramData\Navigraph\FMSClient\backup

Use Windows to uninstall FMS Data Manager. Specifically:

1. Press Start and open Apps & Features.
2. On the right hand side, open Programs and Features.
3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

If they exist, delete folders:
c:\ProgramData\Navigraph\FMSClient and c:\Program Files (x86)\Navigraph\FMS Data Manager.

Download and install latest FMS Data Manager .

Please let us know how you get on.

Cheers
Ian

[PomsAleius]

Thanks Ian,

I’ll give that a shot later today and report back.

Cheers

Kevin

[PomsAleius]

Hi Ian,

Unfortunately that didn’t fix the problem. I completely removed the previous FMS Data Manager as you described and then re-installed it. However I’m now getting the exact same symptoms as previously. When I attempt to launch it (even as Administrator) the blue spinner appears for about half a second and then nothing else happens.

I grabbed the following Error from the Event Viewer Application log:
Faulting application name: NGFMSManager.exe, version: 1.8.7.401, time stamp: 0x6065d854
Faulting module name: Qt5Widgets.dll, version: 5.15.2.0, time stamp: 0x5fa4de05
Exception code: 0xc0000005
Fault offset: 0x00033c73
Faulting process ID: 0x97c
Faulting application start time: 0x01d729a76b2a7b84
Faulting application path: C:\Program Files (x86)\Navigraph\FMS Data Manager\NGFMSManager.exe
Faulting module path: C:\Program Files (x86)\Navigraph\FMS Data Manager\Qt5Widgets.dll
Report ID: 1aa469cc-f5fc-463b-aa62-6201c6fdf9a4
Faulting package full name:
Faulting package-relative application ID:

Kevin

[NAVData]

Kevin,
you wrote in your first post, that “the app wants to change anything on your PC”. Please can you make a screenshot of this message … is it the UAC message or any other one?

Further, do you use a local account or a Microsoft account?

And last, can you give us your exact OS version please, patch level, …

Thank you
Richard

[PomsAleius]

Hi,
Sorry for the late reply. Haven’t been able to get on the home PC for a couple of days.
The message in question is just the standard one Windows 10 gives for some apps. I wasn’t able to screenshot it for some reason as that doesn’t seem to work when it’s on the screen, so I took a photo instead.
I’m logged in with a Microsoft account.
Windows 10 Pro
Version 2004
OS Build 19041.867
Hopefully that’s all you need?

Thanks

Kevin

[NAVData]

You have a PM Kevin

Thank you very much,
Richard

[federico83]

Dear all,
I encounter on a similar problem of the topic. After have downloaded the latest version, I’m not able to run it. Or, it seems that the app is on but I cannot see the interface. I’ve disabled the antivirus and firewell.
Any idea?
Many thanks!!
Fede

[NAVData]

Hi Fede
can you try following:
Close the application (possible look in the taskmanager or reboot your system)

Goto %ProgramData%\Navigraph\FMSClient and rename the setting.config file to any other filename. After that restart the Application and login again.

Cheers
Richard

[federico83]

Thank you so much! It works!!!

[NAVData]

Great, thanks for the feedback Fede. We are working on a solution for this “out-of-window” issue - this was exactly your issue

Have a nice weekend,
Richard

[federico83]

Thank you! You too! And congrats for the breathless work! I have so much fun flying with it!