Updated air cycle now manager giu does not launch - leaves dmp files

[basslardy]

Hi

Following an update to the latest airac cycle the manager launches but i no longer get the gui appear although it’s in the system tray.

Each attempt to launch it leaves a dmp file, a crash log i guess, in the ‘fms data manager’ folder.

Reinstalled application but nothing has changed.

Any help would be appreciated

Thanks

Alan

[Ian]

Hi Alan,

Welcome.

I suggest a fresh start using exact procedure below :

Please disable any Antivirus and firewall. Uninstall AV if needed.

Use Windows to uninstall FMS Data Manager. Specifically:

1. Press Start and open Apps & Features.
2. On the right hand side, open Programs and Features.
3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

If they exist, delete folders:
c:\ProgramData\Navigraph and c:\Program Files (x86)\Navigraph.

Download and install latest FMS Data Manager to the default location.

Please let us know how you get on.

Cheers
Ian

[basslardy]

Hi Ian

Thanks for your reply but no luck.

The agent is running in the tray but the application still crashes dumping a dmp file in the root directory.

Thanks

Alan

[Ian]

You might try running (as Admin) the FMS Data Manager installer again and then run (as Admin) FMS Data Manager.

Also you can use Navdata Manual Installation

Cheers
Ian

[basslardy]

Hi Ian

I fixed it by changing the NGFMSManager.exe to run in windows 8 compatibility which launched fine.

I then turned closed it turned off compatibility and it launched fine so it seems to be working.

Thanks

Alan

[Ian]

You are welcome. Glad it is resolved.

Happy flying.

Ian