Unable to renew subscription

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1

Hello!
I’m not sure if this is a proper place to discuss payment issues, but I send an email with my case description to the recommended email: account@navigraph.com on May 12 2024 no answer (even automatic) after a month of waiting, so I’ll try to describe it here.

I’m trying to renew my subscription using debit MasterCard of a major bank in Spain with enough of balance in euros.

After submitting all the card numbers the payment workflow redirects me on my bank payment page, waiting while I authorize my payment using mobile app.

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After payment authorization the payment workflow on navigraph side redirects me to the initial payment page

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And in the redirection moment I have several errors in the browser console
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And after several seconds my bank application show me the message

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Also I tried to use my debit MasterCard of another country (Republic of Georgia) with account, deposited in USD - also no luck with same behaviour (I made hundreds purchases from it in Euro and never faced any problems)

Please help me to buy your subscription.

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It’s looks like the issue cannot be solved?

3

Hi…,

Welcome.

We cant find any email to account@navigraph.com from you.

Please send email to account@navigraph.com and we shall try to assist. Please be aware not all Debit Cards are accepted.

Also please note Statement from Navigraph on operations in Russia.

Cheers
Ian

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Also please note [Statement from Navigraph on operations in Russia]

Yes, that seems to be the reason.
But im not in Russia and not currently using any cards or something related to Russia.
I changed the country settings and removed all outdated payment types but no luck.

Also I send a new letter to account@navigraph.com but I suspect you will never get it as the previous one because of mailgun blacklist or whatever do you use.

After that I created a new account and… voila - the payment succeed!

I have a lot to say about this… you shadow-banned accounts by criteria of nationality no matter where do the russian person live.

Went to cut out a yellow star with “RUSSIAN” on it to stick on my breast.
This will be a solution.

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