Subscription not coherent

A few monts ago, I bougth an annual subscription for FMC data only.
Now I want to upgrade it to get charts as well, but I am unable to do so.
When I go to my account, it says I have already an Ultimate monthly subscription, which is neither what I purchased (FMC data yearly) nor what I want (Ultimate yearly).
If I try to load charts, it says that I have only FMC data load rights, but does not offers to upgrade.
How can I escape from this mess ?

JPPa320

Hi JeanPaul,

Welcome.

I show you having FMS yearly :thinking:

If you try converting to Ultimate Yearly, you should have the remaining amount of your FMS Yearly subscription credited toward Ultimate Yearly. Is this not happening?

Cheers
Ian

Thanks for answering.

No, I am unable to upgrade.

When I click on ultimate subscription, it says I am already all set.

When I look on my account, it says Ultimate monthly, which is neither what I have, nor what I want.

When I try to use maps, it keeps staying in demo mode.

Regards

JP PĂ©lissier.

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