Last friday I was flying into MSY on vatsim and didn’t see an American Airlines flight on Navigraph.
Therefore my question:
Are only Navigraph users displayed under the relevant network tab (Ivao/vatsim) or do you show all traffic according to the network status files??
Cheers
Ralph
Hello! Sorry for the late response!
We show all the traffic we receive from the networks directly, and no filter is applied. What source are you comparing to? Have you seen more such cases since this report?
Kind Regards,
Malte
Hello Malte,
yes here and there occasionally, but I didn’t keep a log.
Cheers
Ralph
I see.
Please keep this in mind now that the new update v8.38.0 is released and let us know if anything changes in this regard!
Kind Regards,
Malte
As mentioned here, I seem to be currently missing any 4-engine aircraft:
And I concur, I have seen missing and ghost (not really there anymore) aircraft in Charts, compared to “VATSIM reality”. I’ll see wether I can replicate especially the ghost issue with the new version.
To be clear, they should not be missing. We can confirm that some are getting the wrong icons and are looking into that (see the thread linked above for updates).
Are you seeing cases of missing aircraft as well? Even after 30 seconds or a restart?
Absolutely. Just look at the current situation across the atlantic, on VATSIM Radar:
And Navigraph Charts:
Quite obvious, isn’t it? Charts running for something like 20 minutes or so.
Best regards,
Daniel
btw, this is with the just-updated 8.38.1
Hmm, it looks different to me! Are you still seeing that mismatch in coverage even after reloading the app?
Here is Vatsim-radar overlaid on top of our map. I can spot one single aircraft in Atlantic area:
EDIT: Waited 30 seconds, and now there is no difference between the two… 
We shall investigate of course, I am just curious if your situation changes across reloads.
Kind Regards,
Malte
Yes, even after restart, situation improves, but still missing traffic:
And it seems like I’m losing traffic over time in Charts…
BTW, the problem seems to be predominantly widebodies… maybe even only widebodies, not sure yet. But I have a hard time finding widebody traffic on Charts at all.
BTW, lost more traffic now:
I’ve also seen the 2nd Concorde near KBOS switch icon briefly to standard narrowbody and then back to Concorde shape again.
Charts seems to be really confused here all the time.
Here is what it looks like for me:
So this is definitely something client-side. Do you have another computer, browser or tablet to compare to?
This sounds indicative of a network connection that is losing packets here and there. If Charts is not sure what kind of aircraft something is (because it has not received an update of this information), it will revert to a default icon.
Actually, if the network connection is dropping a few updates here and there, it is entirely possible that some aircraft would also disappear from the map! That is intended in such a scenario, because we can’t tell if the aircraft has signed out or if it is just a bad connection.
I am looking at these Concordes too, no blinking yet but will keep an eye out!
Even better: Do you have a different internet connection to compare to?
Charts in Firefox looking much better indeed:
Second Concorde is currently showing as standard body in browser, but OK in the desktop “app”. The first Concorde though is showing as double icon, once as Concorde, once as standard:
Both having same mouse-over ID of BAW1A.
[1 minute later] fixed itself now, now both shown as Concorde again in desktop app, but lost much of the NAT traffic again meanwhile…
Charts in Firefox on same computer is still fine with complete traffic as far as I can tell, and good classification (after waiting a bit to get the data in).
Hmmm… I wonder if you have somehow gotten the Chrome browser into a weird state cache-wise, and that the “disappearing aircraft” is really just aircraft getting their proper icons - but these icons are somehow invisible to you!
Can you try in an incognito tab in Chrome?
That is indeed odd, and I can actually reproduce it! We shall investigate this for sure.
Which Chrome browser? I don’t have Chrome installed and prefer to stay away from Google software for privacy reasons. (not that Mozilla has it’s ventures into badlands there as well… sigh…). Just Charts “desktop app” and Firefox involved here. Or is the “desktop app” using some kind of embedded Chromium engine? If so, I cannot use it standalone as far as I can tell.
Ah! That was an odd assumption on my end, you mentioned using the desktop app - not Chrome. Yes, Electron indeed includes Chromium, so our app runs in “chrome”!
But alright, try with Edge? It should come with your PC as far as I know, but it is of course possible to remove that too. It’s chromium as well, after all!
Well, Chromium as engine isn’t that bad as far as I understand, it’s the stuff around it in Chrome which makes it harmful. Anyway.
In Edge, things look similar to Firefox, so quite good. I do still see some ghosting, like that CLX south of Greenland:
The small narrowbody shadowing/following the 748 is the same aircraft, just delayed/expired data… and gone meanwhile. Those seem to be artifacts of reclassification happening. Other than those temporary effects, I don’t seem to miss or lose any traffic in Firefox or Edge browsers… only in the desktop “app” (which essentially is a browser too, just embedded).
BTW; given that this disappearing traffic problem seems to mostly affect widebodies… perhaps it’s directly related to reclassification updates. Flights that remain with “default” classification doesn’t disappear, but others might. Interestingly, it doesn’t seem to affect smaller aircraft though, at least by far not as much. Can’t identify any examples for that at the moment.
