Simlink install issues

Very frustrated with Simlink. Had been working great for the past several months but sporadically as of late. Tried to install the new update and could not figure out how to close the existing program. In the mean time, XPlane 11 was stuttering terribly. Removed some ot the Simlink files which solved the stuttering issue. Tried to remove and reinstall Simlink but was told Simlink was still running. Was unable to turn off Simlink with the tray icon. Honestly, Navigraph is great but updating Simlink should not be that difficult. Help!!

Hi,

We are sorry for the difficulty you are facing. Please check this if you still have the issue.

Best Regards,
Vishal Ahir
Navigraph

This is not the situation I am experiencing. Please advise how I can totally remove Simlink from my computer (Windows 10) so that I can download a new version. As stated, I haven’t been able to figure out how to remove the current Simlink app (still show up in the icon tray). Thank you