The message in your screenshot indicates that there is a Navigraph Hub process still running. You can end up in this scenario when uninstalling the app without quitting it, and we’re working on a fix for that.
I assume that you have tried restarting your computer? It is possible that this weird state persists across restarts, given that Navigraph Hub can be configured to start when your computer starts.
In order to make sure that Navigraph Hub is not running, please:
- Press Win + R
- Type
cmdand press enter - In the terminal prompt that appears, type the following:
taskkill /F /T /FI "WINDOWTITLE eq Navigraph Hub"
- Note the result of the command. Are there any new lines with the text “SUCCESS”? If there is, please try running the installer once again.
I am not entirely sure what is meant by this, but it is not possible to install two instances of this application on the same computer. One installation will overwrite the other!
Please do not attempt to use admin privileges at any point during the usage and/or installation of the Navigraph Hub. It is not needed.
If you continue to have issues, it might be worth looking into other ways of determining what process is locking your folder and preventing you (and the installer) from modifying/deleting it. There are tools that let you do this, and the Locksmith utility from Microsoft is one of them! Here is a link, let me know if you need further help with this!