Navigraph Hub wont install Packages ( Stuck on Installing )

[odraode7002]

I have been trying to install packages for my MSFS 24 and it always seem to be stuck on installing and if i close and open the app its still on Installing. I have redownloaded it already. It only stops the installing if i switch to the msfs 2020 tab.

Edit: I have already disabled all firewalls and anti virus

[jsbryner]

Same Issue here.

Terminated the Update process in Task Manager, relaunched Navigraph Hub, and it shows as installed.

[odraode7002]

Yeah this seems also to work for me but are the files actually downloaded completely?

[m4rkus]

Hey guys,

We just released v.1.2.21 to resolve this exact issue. Sorry for the inconvenience.

Kind regards,

Markus

[m4rkus]

And reinstall the packages if you force quitted the application as they might not be fully complete.

[odraode7002]

I have version 1.2.21 now installed but the problem seems to be still there. Only if i force quit the package is shown as installed.

I have restarted my pc

[AykiOz]

HUB auto updated to 1.2.21 and still stuck on installing.

For both MSFS 2020 & 2024. All options have the same issue

• AIRAC
• Multiple Avionics
• Charts ingame panel
• EFB charts
• iFLY 737 Max
• etc.

[ALETAR]

I also updated to 1.2.21 but it still doesn’t work MSFS 2024

Alessandro

[Ian]

So we can assist, please provide details of the steps, including which Flight Sim, you took and the results.

Screenshots help using Guide to posting Screenshots.

Cheers

Ian

[ALETAR]

On my PC I only have MSFS 2024, as always I use Navigraph Hub

Alessandro

[Ian]

Thank you for the screenshots. What isn’t working?

Cheers

Ian

[ALETAR]

As you can see it doesn’t update anymore, I’ve been waiting for a long time, it doesn’t update me the rest

Alessandro

[odraode7002]

packages wont install as explained in the post

[m4rkus]

Hello again,

Please try this custom built version of Hub:
—-removed—–

If it still does not work, please post the main.log file that you find at %appdata%/navigraph-hub/logs/main.log in a DM to me.

Kind regards,

Markus

[m4rkus]

I got one reply in DM that the previous version still had the problem, here is another version for test:

---

–removed–

Kind regards,

Markus

[afjodorov]

Hey m4rkus. Just came across this issue, same problem - none of the packages were installing, and if interrupted, you later have issues with Sim Brief in flight (flight plan won’t sync) even using the custom build file that apparently you just deleted. Now trying the new “custom build”

[afjodorov]

This one throws a JavaScript error straight away….

[m4rkus]

Okay great, this is probably what goes wrong.. I will have a fix for that within 5-10 mins.. hold on

//M

[m4rkus]

Here is a new build

Dropbox

Kind regards,

Markus

[afjodorov]

Super! No errors this time

, fingers crossed, let me test the “import” of the FPL in the sim just to be sure!