MSFS hangs

Navigation Data General MSFS Data
1

I have had a couple of flights where MSFS has hung ( screen frozen but sounds still on). I am flying the PMDG 737 and use both the inflight Navigraph and the external Navigraph program. The event manager shows no events for MSFS but indicates Navigraph crashed. I appreciate the hanging MSFS may itself cause Navigraph to crash but wonder if using both in in sim and external Navigraph is causing any conflict.
Thanks

2

Hi,
can you post the event with the navigraph app crash in it, that we can verify it? Because we have no other report received of any crash with our apps. Therefore I can’t believe that this is a general issue

Thank you very much
Richard

3

Thanks Richard, will look back at the event viewer and send you the file tomorrow
Andrew

4

Sorry just managed to find it, as I say not sure if this happened prior to or after MSFS hanging as no other event log

Thanks

Andrew

Log Name: Application
Source: Application Error
Date: 05/08/2023 17:46:22
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: DESKTOP-S6E6FPQ\Andrew
Computer: DESKTOP-S6E6FPQ
Description:
Faulting application name: NGFMSAgent.exe, version: 1.0.12.1022, time stamp: 0x64a6b967
Faulting module name: Qt5Core.dll, version: 5.7.1.0, time stamp: 0x583ffb6c
Exception code: 0xc0000005
Fault offset: 0x0007b13f
Faulting process ID: 0x0x619C
Faulting application start time: 0x0x1D9C7BC5388254D
Faulting application path: C:\Program Files (x86)\Navigraph\FMS Data Manager\NGFMSAgent.exe
Faulting module path: C:\Program Files (x86)\Navigraph\FMS Data Manager\Qt5Core.dll
Report ID: 57a7015c-e26b-4878-9c5c-eea7c451a3cb
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
0
2
100
0
0x8000000000000000

2206366


Application
DESKTOP-S6E6FPQ



NGFMSAgent.exe
1.0.12.1022
64a6b967
Qt5Core.dll
5.7.1.0
583ffb6c
c0000005
0007b13f
0x619c
0x1d9c7bc5388254d
C:\Program Files (x86)\Navigraph\FMS Data Manager\NGFMSAgent.exe
C:\Program Files (x86)\Navigraph\FMS Data Manager\Qt5Core.dll
57a7015c-e26b-4878-9c5c-eea7c451a3cb





5

Thanks Andrew,
one question, do you use any other simulator than the MSFS?

Cheers
Richard

6

I have P3dv4 installed but rarely run it.

Thanks

Andrew

7

Hi Andrew,
i would try following (as a test):

De-Install the FMS Data Manager and reboot your PC. After that try all again in MSFS and look if the CTD is gone or not.

You don’t need the FMS Data Manager for MSFS, and normally there is also no feature in the FMS Data Manager which will be used in MSFS.

The error log indicates an compatible issue with some drivers but not real with the FMS Data Manager.

Therefore, de-install it, reboot your PC and look if the CTD is gone or not …

Thank you
Richard

8

Hi Richard, thanks for that I am going to try your suggest in stages.

Sine my last note I have run MSFS only to find it hangs and then crashes once I have tried to set the departure airport. I deleted the last add on I purchased which has also just been updated (EGNX). I deleted EGNX reinstalled it and the sim works fine now although I haven’t had time to try a flight yet.

I will see how it goes over the next few days to see if it was EGNX causing the problem rather than Navigraph. If the problem returns I will then follow your suggestions.

Thanks for all the help so far

Andrew

9

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